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Fitness In Motion-Austin / Sold my business faulty equipment

1 10900 Research Blvd. , Austin, TX 78759Austin, TX, United States Review updated:
Contact information:
Phone: 512-248-8140

When opening our fitness business we contacted the Commerical Manager for Fitness In Motion-Austin(won't name his name for legal reasons), and purchased our fitness equipment from him. To start he sent us pictures initially of pieces of equipment we were supposed to be purchase, then showed up with a piece of junk that was the same model but from a different person/location of his. When asked why it wasn't in great condition like that of the photo, he tried to convince us that the piece was better because he "refurbished" it. After having him take out and replace the SAME pieces of equipment numerous times, we finally realized his idea of "refurbished" meant he took a bunch of wiring and pieces from other dead pieces of equipment, and pieced together the pile of junk he oversold to us. We didn't realize he was doing this until recently when our expensive treadmill we purchased from him totally shut down and died. We called our equipment service guy and had him come take a look. After taking it apart and looking at it, he determined the most important electrical component to the expensive treadmill, was from another treadmill and never meant to work on ours. Not only that, but it was a 12 year old electrical component of which is expected to last 10 years max. Looked into buying a new electrical piece or getting it fixed. Come to find out it was going to be $1000 either way, whether we had it fixed or purchased a new one. So we paid market value for a treadmill that shut down after a few months of minor use, and then were going to have to invest another $1000 into it just to make it work.

There were NUMEROUS other issue with him after paying for our equipment ranging from lying to rude and un-professional attitude, but none of them trump the treadmill.

We had to purchase a brand new treadmill to replace it, and chose to drive 3 hours to the next commerical equipment store as opposed to dealing with him. I would not recommend ANYBODY, neither home consumer OR business owner, TO EVER do business with the Commercial Manager of FITNESS IN MOTION-AUSTIN. EVER!

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  • Pr
      25th of Jun, 2016
    0 Votes

    Fitness In Motion has many manufacturers. When you want something more expensive typically used and refurbished is obtained n their budget allows. and conditioned elsewhere.
    There isn't a commercial manager that would work on a piece . Everyone has strengths and weaknesses. The obtaining of other merchandise is trypically the exact same company. Being in business having 25 stores and manufacturers is a wonderful thing for local communities.
    There will always be someone that isn't happy, but I'd go directly to them to obtain any murchandise. I hope your having a great day and that your job flourishes even when tragedy strikes within business . You try your best to please but resolution and the ability to do so is only a friendly way to try and get the customer something bigger and better that
    obtained Their budget allows. and conditioned refurbished elsewhere. However being a local family company and offering the best of new products with service long term is the goal. No one thing is perfect and I happen to know of family serving and getting a call their child is gone can mix things up . It is a true family giving local business just like those who obtain their needs. I'm positive kindness and not manipulation was the result either wanted . I know what this company does don't let this detour you. Learning from your previous business is what counts and I hope Hun you have nothing but happiness ongoing . No commercial manager can get in and on purpose give you something bad. Trusting in those they did business with to obtain that treadmill well I'm sure that will never happen again as any used car, item etc if others deceive you and them nobody is happy but change happens and genuine people will be at your beck and call.
    Land development apartment homes and more I have done a lot of it and know and see for themselves and mine you always get more than that sale and going above and beyond was refreshing. No matter the problem you'll have more choices and an actual company with stores for the long haul was huge in a construction phase that has you tense .

    So sorry my friend in fitness but that company can and did go that extra mile even on service calls.

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