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Filter Queen / Huge Expense and Constant calling

1 2111 SE Columbia Way, Vancouver, WA, United States Review updated:

I purchased the Filter Queen vacuum and Defender air filter several years ago. It works no different than a cheep vacuum and was costing me over a hundred dollars every six months for filters and service to "keep warranty active". I finally quit the service and hardly use the vacuum. The company calls almost daily and has been for over a year to get me to have it serviced. It really is nothing more than a huge scam! I can buy a new cheep vacuum every six months and come out ahead! Stay away from this product and company!

Re
Dec 31, 2015
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Comments

  • Ba
      28th of Jul, 2016

    I wish I'd have read this comment earlier! I've purchased a new Filter Queen Majestic vacuum & 2 Defender Air Cleaning systems in May, 2016. As soon as my final payment went onto my Mastercard, they phoned from their warranty department & informed me of the cost of $660.00 per year to keep their warranty active on the 3 machines. I was NEVER informed of this, when their sales representative came into my home to do the demonstration. The "contract" I signed can only be cancelled within 10 days, read the fine print on the back! Definitely NOT worth it! Barb Willsie, Port Franks, Ontario

    0 Votes
  • Up
      20th of Dec, 2016

    On December 17, I replied to a postcard received from Olympic Air Solutions to inquire of a prize I won. Prizes included a kitchen serving set, tickets to a Green Bay Packers game, a digital camera, Apple iPod Touch and a top prize of $10, 000. I was informed that I won, but my card must be verified by an agent of the company. As part of the verification process, I was asked to view a FilterQueen Indoor Air Quality System. The representative on the phone stated the demonstration was brief. Fair enough. I weighed out the chance to win $10, 000 with maybe a half hour of my time. An appointment was set up for an afternoon visit.

    Shortly before the scheduled visit, I received a phone call from a sales manager informing me the sales person was running late and if I would be o.k. postponing my appointment by one hour. One hour turned into two and a half hours. After waiting patiently for two and a half hours past the scheduled visit, the sales person appears. After verification of prize card, I was presented with an 18 piece BBQ set and asked to participate in a product demonstration.

    The demonstration included the Defender and the Majestic. Both products were of good quality and the salesperson did a fine job with the demonstration. After a one hour and forty five minute presentation, I was ask to answer a few questions regarding the demonstration and the products. I made it very clear I was not interested in making a purchase. It did not matter how much the products cost, I was not in the market to purchase an air purifier or a vacuum cleaner. However, the salesperson was here to do his job, so I patiently listened as the price of the combo was presented.

    The Defender was listed at $998. The Majestic was $2, 998. After quickly stating “NO”, the salesperson called his manager. There was a back and forth conversation between the sales manager and the salesperson. The sales manager would dictate to the salesperson a series of demeaning questions such as “so you admit your current vacuum does not do the job the Majestic does. You prefer to live in dirt?”

    After indicating if I had to choose between the Defender and the Majestic, I indicated I would choose the Majestic but stressed again I was not interested in either product. The price dropped from $2, 998 to $2, 600 to $2, 200 to to $1, 500. During the entire negotiation process, I could hear the demeaning conversation taking place between the sales manager and the salesperson in order to hook me as a customer. After refusing to pay $1, 500, I heard the sales manager order the salesperson to offer a price of $1, 200 and perform fellatio on me (actual words spoken were more vulgar and offensive). Of course the salesperson, acting as a true professional, did not relay the entire message to me and was unaware that I was hearing both sides of this abrasive conversation. After rejecting the offer to pay $1, 200, a final offer of $999 was made. I quickly rejected the price of $999 and the presentation finally ended.

    I am posting the report to alert other people in the community.

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