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1 578 Explorer St, Brea, CA, United States Review updated:
Contact information:
Phone: 800-289-6684

Breakdown of what happened.

1). I purchased a product recently on for $40.00 because they were the cheapest and the site said they were "In Stock". I then made sure I received 2 to 3 day shipping so that I could get it before I fly out.
2). 3 days past and the product still hasn't arrived. However, I wasn't rude and blamed myself at the time for not ordering it sooner.
3). 8 days past and the product still hasn't arrived. At this point something is seriously wrong so I decide to contact the company to find out what was going on.
4). 11 days past and the product still hasn't arrived. The companies phone number doesn't work, and they aren't replying to e-mails.
5). I then check my credit card statement and I see that they billed me and there is a $199.99 charge from NewEgg on my credit card statement which I never ordered.

Now I usually wouldn't blame a company for stealing someones credit card information and charging them for a NewEgg purchase, but here is the situation.

1). This is a brand new credit card number that was just issued to me the week prior to ordering
2). I have only charged this card once being to this company
3). On that same day I ordered, a new charge for $199.99 was charged
4). They are not communicating with me.
5). They never shipped the actual product I ordered out.

The conclusion here is is not shipping any items but is stealing your credit card information. If it's not someone from their company, then there system is clearly breached and not secure. I would at all costs stay away from this company as they

So enjoy this complaint because this is surely going to stop hundreds of people from buying from you

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  • We
      31st of Aug, 2018
    0 Votes

    on July 18th I placed an order with Excalibur Films for $342. That's $464 in Australian dollars. I don't know why all the Americans are whinging about Excalibur Films, at least you have legal rights to lodge some sort of claim. As I live in Sydney, Australia I have no legal rights as Excalibur Films are located in another country. I've complained to the FBI and now the Department of Justice. Instead of all you Americans whinging and whining you should act as one and bring Excalibur Films to there knees.
    Charlie Horton

  • We
      11th of Jul, 2018
    0 Votes

    I ordered $432 worth of DVDs from Excalibur Films as they had a special on. 40% discount off most titles. As I live in Sydney, Australia. This cost me nearly $500 dollars. I have sent them 2emails but no response. I did not know the DVDs were out of stock when I ordered from them. I have read the postings on this site and 80% seem to be negative.

  • Ji
      18th of May, 2018
    +1 Votes

    I wish I had seen this before I ordered from this company. I'm now being screwed over by them. Ordered 2 dvd's from them on April 25, 2018, and it's now May 17th and no DVD's. Also, on their email to me showing where they charged my credit card they put - No Original Boxes. They didn't say anything about not having the original boxes for these movies. Before seeing this, my concern was about not having an original box cover and now its clear that I am not going to receive even the dvd's. How can company's like this continue when there are so many complaints about fraud like this one? I thought websites that received fraud complaints were investigated and if found guilty were shut down. It seems that this has been going on for years and yet here it is still able to take people's money unfettered. Over this crap! I was also scammed on Stay away from this one too!!!

  • Pa
      16th of Jan, 2018
    0 Votes

    Excaliburfilms still smokes the bone. Was good maybe in the early 2000's, but they falsely advertise out of print items, and process orders without even shipping a product. I buy most of my XXX material on eBay now.

  • Ru
      3rd of Dec, 2015
    +1 Votes

    For those of You looking to get a Credit Card Refund, here is what You do: Once your purchase is 30 days old call your Credit Card Company's "Dispute Resolution Dept." & ask them to start a Fraudulent Non Shipping Claim Against this Vendor for No Receipt of Purchased Product after 30 days.

  • On
      14th of Nov, 2014
    0 Votes

    Same here placed a order and got nothing but my credit card being billed

  • Ki
      6th of Sep, 2014
    0 Votes

    I ordered $26 worth of product. Been waiting 2 weeks and order still isn't in stock. Called multiple times and emailed complaints with No response to either . Then to make matters worse I had multiple fraudulent charges made to my debit card on the weekend so I couldn't even get it figured out at my bank. Thankfully customer service called and we canceled the card.

    Excaliburfilms are a bunch of crooks! Do NOT order anything from them! I'm disgusted by the people behind this scam...

  • Pe
      31st of Aug, 2014
    0 Votes

    Yet another customer who has a huge problem with this company. No updates regarding my order, no communication, nothing shipped but what do you know, my credit card details were stolen and fraudulent activity occurred on it. I rarely use my card for purchases and this was the only company I had used within months so there is no doubt they are scamming card numbers as well as taking my money to use as an interest free loan. Stay away people! Oh, and read about the list of complaints through the BBB. I wish I had before I placed my order!

  • Mi
      31st of Aug, 2014
    0 Votes

    This complaint is about 3 years old, but nothing has changed. I had much the same experience as the original poster. I placed an order for an item that said was in stock. The item was not in stock, but they charged my credit card in full, shipping included. When the item didn't arrive, I made an inquiry, and they said it was on order and would arrive soon. 2 months later, I requested a refund, and they said it would be issued by check, not put back on my card. The check didn't arrive, I contacted them again, and they said it was an oversight and the check would be mailed right away. By the time I realized I had been scammed, it was too late to dispute the charge with my credit card company. And, within 2 months, fraud charges from Russia began showing up on my credit card account. Legitimate companies don't do business this way. These people are crooks, plain and simple. It's a absolute fact that they lied to me repeatedly and stole my money. In my opinion, they also provided my credit card information to crooks or made illegal charges themselves. The State of California needs to shut this company down, it's run by criminals. If you order from them, don't expect to see your merchandise or get back your money.

  • Pu
      17th of Mar, 2014
    +1 Votes

    Was a loyal customer of Excaliburfilms since 2007. Rented from them for years with no issues at all. Over the last year or so, they began getting slower and slower to send new rentals. Since September of 2013, received one!!! Emails ignored, or same old form letter about " apologize for any inconvenience, we anticipate your movies in stock and shipping any day now, etc, etc." Finally, after 4 months and nothing, I'd had enough and canceled my membership. Unlike others on here, I did have good service from this company, but something has changed for the worse in the last year or so, so be aware that you are taking a chance if you deal with them.

  • Be
      7th of Nov, 2013
    +1 Votes

    this is in response to Rachel cutiepie who asked if you can turn them in to better business bureau. I think you should file a complaint with the Internet Crimes Complaint Center (IC3)
    They work in partnership with the FBI and investigate internet fraud. If everyone started complaining to the Internet Crimes Complaint Center about Excalibur films maybe someone will shut them down.

  • Be
      6th of Nov, 2013
    +1 Votes

    I placed an order with Excalibur films in November 2012. It is now November 2013. It took Excalibur Films until January 2013 to send me less than half my order, I never did receive the other half. Less than a month after I placed my order with Excalibur, someone placed unauthorized charges on my credit card for over nine hundred dollars. I will never deal with this company again and I recommend that you avoid them unless you enjoy paying for items and receiving only half of your order.

  • Ch
      2nd of Sep, 2013
    +1 Votes

    I totally agree with most of the complants made here and that Excalibur is commiting fraud. My last purchased took over 7 months to complete only after multiple inquires and demands. Consumers should never do business with them!!!

  • Ra
      26th of Aug, 2013
    +1 Votes

    Well I wish I had found this before I had ordered from Excalibur films :/ I also ordered about $70.00 in items and after I paid it said they were not in stock. So I waited and waited and waited lol! After 2 months and several phone calls (with no answer) and emails (also with no reply) finally they emailed back telling me 2 items came in. I asked for what came in and a refund for the remainder. Easy enough I figured. Well that was in June. I got my items in the mail but now can not get any email response and the phone disconnects me when I call, I can't even leave another voicemail, as if it did any good any way. This was my first time ordering from this company and obviously I'm completely unsatisfied. Does anyone know if I can report them to a better business bureau or something? It's only like $40.00 that I'm out but it's kind of the principle of it at this point. I want them to get in trouble for treating customers so crappy. Without us they wouldn't have a thriving company and feel like someone should bring that to their attention.

  • Os
      20th of Aug, 2013
    +1 Votes

    Hands off from This is nothing but fraud. I faced exactly the same problems. I ordered something (delivery to Germany), I never received the ordered goods and after a few weeks my credit card was misused. I never used the Credit Card for any other purpose! After having indicated this incident to the german police I got the feedback, that they have had several complaints regarding So do yourself a favor and buy your stuff at trustable shops!

  • Ji
      26th of May, 2013
    +1 Votes

    Agree. I ordered a few videos for about $60.00 in January. My card was charged the following day. 8 weeks after the order was placed none of the videos had shipped. I emailed customer service requesting the order be cancelled and a refund check be sent. It has been 10 weeks, no check received. I have emailed customer service multiple times with no response. It seems EF will simply keep the money from a cancelled order. I have orderd the occasional video with EF over the last 10 or so years but will do no more business with the company.

  • Gl
      15th of May, 2013
    0 Votes

    "Do NOT buy anything online with them!!! Call them and CONFIRM first if they have the product on hand to ship because the online service will place the order, they will take the money from you then you'll get a back order email from them. If you ask for a refund, they will stall and stall AND STALL YOU until you just agree to order something else from them. The sales rep will keep telling you that your refund is UNDER REVIEW and as soon as they confirm your case, your funds will be released?? It took them less than 30 mins to TAKE THE MONEY FROM ME but took over 70 DAYS...until I finally decided to stop chasing the refund and order something else. Don't even know if it will come now but I want to warn people to tread carefully if you do business with them. The reason that you see such good reviews on their website is THEY WROTE them. You can not write a review or complaint on the website yourself so that 100% trust seal is and ABSOLUTE LIE!!"

  • Da
      11th of Apr, 2013
    +1 Votes

    Excalibur films is just a scam, Watchout!! if you are reading this and thinking of shopping there DONT. Its a storefront posing with unavailable products and orders that will never be fulfilled; I agree 100% with Jason Dunray, Rob Brewster, Jgarroute, Reggae13, kiwijohn2012 and Aaron Re, I have an order for one item now outstanding with Excaliburfilms for 58 days. They auto email false promise that said items are on order having already taken your payment immediately at checkout (unlike the industry standard which is payment on shipping) You think you have bought something in stock but the truth here is there is no stock just false promise of getting it for you.Later I was promised a refund but Excalibur have not issued it, which underlines their appalling refund issue feedback on the Adult dvdmarketplace website. Surprisingly I did actually get to speak to them when I called US from UK but all you get are a load of lies from what appears to be very much one person with a computer and not the company it poses as. SERIOIUSLY WATCH OUT STAY WELL AWAY

  • Aa
      2nd of Oct, 2012
    +1 Votes

    I unfortunately placed an order back in August (27th) before reading this complaint. I still have not received the order and my last email (request to refund my money) was not responded to. Now it is October 2nd and I am extremely angry at this company. I advise everyone to avoid them at all costs.

  • Ki
      13th of Jul, 2012
    +2 Votes

    I am also an Excalibur Films customer that has been subject to their questionalbe business practices.
    I placed a mail order(sending a money order) for two DVD's that are both recent releases and both very well reviewed and I suspect big sellers for the respective studios.
    My order was received May 31, 2012 by Excalibur.
    Two weeks later I received one of the DVD's.
    Wrote to Excalibur to check on second dvd, received a reply through my Excalibur account, not to my email account, apologizing for the delay, and they were checking with the vendor.
    Today is July 13th. Six weeks after receiving my money I am still waiting on the second DVD. I called and cancelled the remainder of the order. Will see if that works.
    If you plan on ordering DVD's, do not buy from Excalibur Films or MovieFilmFest or whoever they call themselves.

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