Dear Sirs,
My name is Sergiy Yegorov. On March 21, 2018 I have booked a car on the site cartrawler.com, my booking number IT927780680. I am sure that during the booking process I choose the "Intermediate / Standard" car with 5 doors, but in the confirmation I realized that I have booked the car "Audi A3 or similar with 3 doors". I am going to travel with my family, we are 3 adults, so for us the car with 3 doors is not appropriate. Immediately after the booking I sent the request via the site with purpose to clarify the details of the car and in case of necessity to upgrade. Unfortunately during 5 (!) days I havn't received the answer. I am very disappointed with such service, so I decided to cancell my booking. Now I see that the booking is cancelled, but I don't have any informationm regarding the payment back my deposit in the amount EUR 25. Because my booking was with free cancellation I require to pay my money back to my credit card.
Please provide me with the statement regarding the settlements for my booking to my e-mail [protected]@ukr.net.
Best regards,
Sergiy Yegorov
Cartrawler is the worse SCAM ever.
They give you the wrong booking and refuse to refund you.
If you see the word Cartrawler anywhere in your emails, including the @ email address in the from box, run like the plague