ER Solutions / U.S. Cellular Collections / Extremely rude collection practices!
I had a U.S. Cellular account go into collections. I knew it would ultimately go to collections, which is fine, I had some bad customer service with U.S. Cellular after years of contracts with them, which I deemed unfair. But that's another story. ER Solutions is now making attempts to collect this debt. This started in early December. I have had about 80% extremely rude collections people call me, but today's really topped it off.
Some girl (forgot her name, but without being politically incorrect, let's just say a girl of Mexican heritage, and judging by the dialog, from the inner city), calls me at work today and before I can even say one word, launches into a spiel about how she has 2 kids and no boyfriend or husband and a job, and how she could pay a debt with no problem. She called me "ridiculous" and tried to further demean me after I told her I would be paying $25 towards the debt today, which I believe she called "worthless." I wasn't able to understand some of the other comments she was attempting to make. After telling me numerous times that she was "sick of your excuses" (which is funny, cuz this is the first time I've spoken to this particular person), she hung up on me.
I've explained to every person I've talked with that all of my money is currently being paid to hospitals, doctor's, and specialists, to keep my son (who was born 3 months pre-mature) alive. Which the absolute truth.
I know I can't do much about this. I have called and spoke with a manager at ER Solutions, but he seemed to just be humoring me by listening to my complaint (which was only that the above mentioned girl was extremely rude, and please don't have her call me anymore).
I googled the company and the 2nd and 3rd search results were these complaint boards, so I thought I would post my experience.
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