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Eco Advantage Sun and Security in Arizona / Bad Business Ethics

1 Phoenix Scottsdale, AZ, United States Review updated:
Contact information:

I am a former client of the owner of Eco Advantage Sun and Security. I am here to warn you about the type of business they, Tony and Brett Gambino (father and son) practiced in their previous pool company business.
The way I measure a good business/company is not by if things go wrong but how it is then handled, here is my experience.
Being a long distance landlord the only complaint I ever had was the condition of the pool, which I was paying to have cleaned weekly. After a year and a half of complaints from my tenants, I called the son, Brett, in mid Dec 2009 and told him I needed to cancel service. He begged for my business saying he would take care of it personally and he would give me 3 weeks free. He claimed he had to fire the previous guy and I wouldn’t have any more problems, which I did hear one other time as well.
Early in January 2010, I got another call from my tenants and pictures to follow of a green swamp of a pool. Keep in mind a pool does not get this bad in the winter unless it has been neglected for quite sometime. I called Brett, when he realized it was me he hung up the phone. He had a lady call me back and say they sent out noticed in Nov that they were going out of business. Obviously Brett was dodging me knowing he had done wrong.

#1 I received all bills, yet no notice…weird.
#2 Why didn’t Brett let me know this then when I called in December wanting to cancel??
#3 Why cash my check in December? What happened to my 3 free weeks?

I then called his father Tony, owner of Big Island Pools and EcoAdvantage. I explained the bad service I had all along and my call to Brett in December. I said I would expect them to go get the pool back in an appropriate condition or pay to have someone fix it. Tony then said he would send me $100 because he was certain I could get a “green” clean done from any company for that. I was pretty certain it would cost more but appreciated his acknowledgement and didn’t want to take the time to make this any more of a hassle.
A month later I still hadn’t received a check. I called both, no return call. A few days went by then I’d realize I hadn’t heard back and I’d try again. Then I’d realize it had been a week so I’d start calling multiple times a day. Who wants to get this type of run around?? I am a VERY patient person, which is why I gave them so many chances over the year and a half. Really I should be re-imbursed more than $100 but again I was letting him off easy for addressing the situation, so I would think he would follow through on that at least.
Do you want to know what has happened instead?? Well they have let me know that they are putting a restraining order on me and that they will file harassment charges. Imagine that, they basically rob me, cashing my checks and not delivering service, leave me with a cesspool and now I’m harassing them because they I’m a consumer standing up for myself. I told them, on voicemail since no one wanted to answer a call, that I wouldn’t have any problem sharing my experience if they didn’t want to handle this business matter appropriately. I also told them I could step up the number of calls to them if that what it took to get a call back. I think these are very acceptable comments to make. It is amazing to me that someone would take so much effort, getting an attorney and a private investigator, supposedly, instead of running an honest business and following through on one agreement to help mend 1 ½ years of poor business practices.
I think they need a new attorney/private investigator if that is the advice they were given. I doubt that is the case; I think it is again an example of their poor judgment and bad business habits.
I hope this helps you decide whether to use Tony and Brett Gambino’s company, EcoAdvantage. My advice would be to go with a more established reputable company.

Eco Advantage Sun and Security in Arizona
Eco Advantage Sun and Security in Arizona

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Comments

  • Je
      4th of Mar, 2010
    -1 Votes

    I agree...this is the 10th person I have heard this from...Amazing they are still in Phoenix...

  • Ar
      16th of Mar, 2010
    -1 Votes

    This guy has been in a lot of different industries in the Phoenix area. Always a new industry always the same service.

  • Cu
      11th of Apr, 2010
    +1 Votes

    Sorry you live out of state and don't have control over your property. As for the two competitors comments, you guys make me laugh. I have over 18, 000 satisfied customers out there growing by leaps and bounds because of our quality, service and fair pricing. So sorry my industrial intelligence is so hard for you to keep up with. NOT...

    Best wishes to all.

  • Su
      11th of Apr, 2010
    +1 Votes

    The complaining lady is a lawyer, who sues everyone for everything!! If you really get off on trashing people and there lives, just remember "what goes around comes around!!! They employ many people and have for many years. Could not find a better, honest man I'd want too work for!!!

  • Be
      20th of May, 2010
    -1 Votes

    Yes, it is too bad when an owner lives out of state and cannot trust a company.
    18, 000 customers is quite a lot for a company that isn't even a year old. Maybe you are referring to past companies you/your father have owned; it seems odd you would dump them with that much business..hmm..
    As far as me being a lawyer, thank you for the compliment, but it is also a falsity. I'm sure people can tell that themselves through my writing. I didn't know Complaints Board was a forum for lawsuits.
    It is good you like working for your father and that he employs you!!

  • Ho
      29th of Jun, 2010
    -1 Votes

    You need to get a life lady, really over $100? Maybe you should take up knitting instead of nagging about irrelevant problems. Piece of advice -- GET ON WITH YOUR LIFE!

  • Ta
      26th of Jul, 2010
    0 Votes

    It seems to me this isn't over $100, but principle, something the owner is obviously also not familiar with. I'm staying away from their business habits!

  • Mi
      9th of Aug, 2010
    +1 Votes

    Brett Gambino...in Phx AZ...no way. Could it be?!

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