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Dunkin Donuts / worst customer service ever!

1 16822 Union TurnpikeFlushing, NY, United States Review updated:
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I needed to study for my midterm exam. A place where's it's warm, opens late, and caffeinated. So i've decided to drive to the local dunkin donuts — big mistake. I got in, purchased coffee and chose a small table at the corner of the store, where I would less likely to be disturbed. An hour later, there was a shift change. I'm not sure if the new person is of manager status or just another hourly paid grumpy rude worker. She comes up to my table, and said (Verbatim) — "I need this table. You need to move to the other side (Points to the noisy side), this side is for customers who come and go."

Nowhere in the store is there a sign that says the room has two separate areas. Surprised, I had replied "i've been here for a while, why do I have to move." she looks at me as if I were stupid, and said "that side is for studying, this side is for people who come and go."

Frankly, I was too stunned and angry to think logically. I should've stayed where I was and told her to stick those donuts up her #. But i'm a peaceful person. I was already tired from studying all day and had no energy to put up a fight. So I moved. I shouldn't have but I did, leaving her with the satisfaction of bossing customers around.

This will be the last time I ever step a foot into that store, and the last time i'll ever be a dunkin donuts customer. With this kind of customer service and attitude, it's no wonder even when starbucks is closed for training, no more than the regulars went to dunkin for coffee.

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  • Ve
      2nd of Apr, 2008
    0 Votes

    Well, yes Dunkin Donuts is not a study hall. If you are sitting there for hours and the table is needed by Paying customers, then you need to get your ### out. One cup of coffee doesn't give you table rental for 6 hours.

  • Ma
      25th of Apr, 2008
    0 Votes

    I am complaining about the Dunkin Donuts at 205 W. Randolph in Chicago, IL. I went there this morning and this is the worse experience that I have had at a Dunkin Donuts in my life. I love their Carmel Lattes, however, I went there this morning (04/25/2008) I ordered a number 4 (Sausage, Egg and Cheese on a Crossiant) and a Carmel Latte, first off, the cashier got my order wrong and had to refund my money for the first order that he messed up (which I paid for on my credit card), then once he did get my order correct, I waited for my food while lstening to a young lady talk to her co-worker like a child, he seemed fairly new and she complained about everything that he's done. Instead of helping him get it right, she just complained and in front of customers. Then, I received my food, which, as long as i waited should have been piping hot. I then took a sip from my Caramel Latte, it had no flavor or nothing. It tasted like coffee and creame. For $2 and some change I should have had a ver satisfactory experience with the latte if not anything else. I paid, $7.71 for a breakfast that wasn't hot not good. If I were a rude person I would have took it back and cursed out everyone that is in there. However, I am a very calm person and believe that some people can make mistakes. When you make a $7 mistake on someone else's dollar, you should be held accountable. There needs to be more training in this facility and apparently more workers. While I was there several customers brought their food back either complaining that they received the wrong thing, or that the food was nasty. I don't understand...I stopped because this place was always packed and as I said, I love your restaurants...however, I will never return to this place again.

  • Le
      9th of May, 2008
    0 Votes

    I got a small hot coffee, black, at the same restaurant and got similar treatment! I went over and sat in the quiet corner and took over a table (the people sitting there were kind enough to move once I kicked the lady's purse to the other side of the room). About 11 hours later, as I waved in the movers with my couch, the grumpy worker (I bet its the same one) told me I'd have to leave and that I couldn't move furniture into the restaurant.

    I was livid. I told him I was a paying customer and NOWHERE was there a sign saying I couldn't move in my furniture! I was just looking for someplace quiet and warm to learn Chinese, and I had only gotten through the first three CDs of my Rosetta Stone series.

    I was too stunned and andgry to think clearly, so I punched him in the face.

    That is the LAST time I spend a dollar at a Dunkin Donuts!

    Oh wait, that's idiotic. Get a hotel room or find a home, loser.

  • Le
      3rd of Sep, 2008
    0 Votes

    LOL at leos comment that made me laugh like crazY!

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