I had my Lasik surgery done several years ago here in Arlington, TX.. I went to the pre-surgery group presentation & T.V. Clip Presentation and Question & Answer, regarding the procedure. I paid in full, so no problem there. I was planning to do the 1st eye and then the 2nd eye soon after. The 1st surgery went well enough, but wasn't quite precise according to the eye chart or vision clarity as a result of the post-op eye test. Dr. Klieman said that was often the case, rather than to over-do the procedure. That made sense. So, they said they could fit me in right then & there to tweak or re-do the procedure since it doesn't take that long once the staff has you re-preped. I said that would be okay.
I was ushered into the room to be preped and that is when the "Nightmare" began. The assistants kept rushing in the room where I was left, literally banging the door open each time, (obviously rushed or perhaps over booked). They kept coming back to scrub or disinfect my eye. I told them immediately that I didn't recall any pain at all the 1st time. They said it was because they use less Valium for 2nd/re-do procedures to assure your eye is more stable & doesn't move around, to insure a better, more accurate result. Even I questioned Valium having "pain killing properties". I believe they came in to scrub & disinfect my eye 3 times prior to being taken in to the surgery room. It litterally felt like they were using a miniture wire wheel brush each time they scrubbed my eye. I didn't want to appear to be a wimp, and like a dope believed they knew what they were doing. Then when the procedure began, the insertion of the spring eye opening device was a real experience. Mind you, I am feeling all of this. Then Dr. Klieman begins the procedure and whatever they use (lazer or scalpel?) in that dark lit room and not being able to focus, I couldn't tell. Each time whatever he was using would touch my eye, it felt like my bare eye was being cut with a knife. By then my High Blood Pressure was sky rocketing, and my heart about to beat out of my chest. He told me twice to keep my eye focused straight ahead. I could tell he was frustrated and the 3rd time he had a very demanding tone in his voice. Then, all of a sudden he just stopped and said, Wait, can you feel that. I told him yes, and had kept telling the nurses/assistants everything they were doing really hurt as well, and what they told me about the valium, and I assumed somehow when the surgery began I would relax and was supposedly not going to feel anything like the 1st time.
Then he began yelling at the assistants, went and got a little bottle out of a cabinet, put drops in my eye and all of the pain stopped from then on. He was still obviously upset and I didn't dare move a muscle, knowing at least my vision would be some better, and I could get out of there. Not a single person apologized or explained what happened. If the pain killer had expired or if anyone had ever even put in any pain killer all that time.
When I came back for the follow up check up a few days later, everyone was still very serious and unsympathetic & still not a single appology. Needless to say, I went elsewhere to have my other eye done. In my opinion, everyone involved who are still working there need to seek some kind of "Sensitivity Training" & learn to be more personable, cordial & how to say "I'm sorry" when they goof up that badly & cause someone that much pain & abject pain or fear.