Domain Names/Hosting Services
I was the customer with a reseller of Online brand, but now I buy domains/hosting for my clients directly from Online.
Clarification: Online ISP runs the brand "Online" at their site https://the-Online.com/ wherein they offer domain name reseller plans to individuals and businesses that set up their own white-label sites with unique names like Domains Priced Right, Mad Dogs Domains, Fx domains, etc.
Online also sells domain name registrations to individuals through their own site too.
Online uses secureserver.net URL as a secure site which is their back-end site to process payments, handle billing and technical things, and also a secure log in place for your "My Account" section from where you can renew/purchase products/services.
When you purchase/renew a domain name at Online or at any of their reseller site through PayPal, you will be billed by Online through their affiliate company Domain Names/Hosting Services. Billing@secureserver.net or any other email address like Support@secureserver.net will not work if you want to make further inquiry about your order/refunds/cancellation. Those email address are just for sending our domain name renewal notices, order confirmation emails, newsletters, etc. If you need any billing / technical support, directly contact: firstname.lastname@example.org
Auto-renewal is a protection offered to you which enables you to carry on your business/work without worrying about domain name renewal dates, hosting plan renewal dates, etc. As per your Legal Agreements, you as a customer agree to for renewal billing if you make a payment through your PayPal account. You can cancel auto-renewal of domains by logging at My Account section at https://the-Online.com/
For more information to cancel your Domain Names/Hosting Services Billing contact the following email address: