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Discount Quality Furniture / damaged furniture

1 Thomasville, NC, United States Review updated:
Contact information:

Discount Quality Furniture deliverd & set up a piece of furniture for me in November, & unfortunately I wasnt here when the job was completed. I foolishly trusted they would do it correctly. I paid $300 for WHITE GLOVE DELIVERY SERVICES. What a joke. I have been trying to get someone to come out & put the piece together correctly now for almost 3 months & continue to get run around from this company. Every one I speak with is giving me a different story & they are all lying. I need resolution. I even contacted the VP of the company who did nothing about it as well. They have stated they tried to contact me to come out, NO ONE HAS DONE SO.


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  • Ga
      27th of Jun, 2015
    0 Votes

    Rumor has it? It's a shame that these complaint boards do not verify information. They exist solely to generate traffic and make money via advertising. Keith Dzura and 1st Bid Wins are not associated with this company or these people. 1st Bid Wins has been in business for 15 years and has over 3000 positive reviews from verified customers. Not competitors or people with ulterior motives spreading rumors.

  • Jb
      27th of Apr, 2012
    0 Votes

    Here is the contact information for Matt Davis 336-247-9641, 336-880-6480 and for his father Bill Davis 336-584-4799, 336-269-4166 rumor has it there back at again working with Keith Dzura, who has a ebay store named 1st bid wins, buyer beware.

  • Al
      18th of Oct, 2011
    0 Votes

    Please bear with me, this story is actually pretty long and has been on-going.

    Okay so a couple of years ago, my husband and I were looking to spend our hard-earned money on a canopy bed. It took me a long time figuring out what type of bed I wanted to buy, and where to get it. We were young and inexperienced at buying furniture, so we took a risk in ordering from this company. When our tax returns came in a couple of months later, I immediately set about ordering it. Here is where the scam comes in.

    When you pick out the furniture you want, there is no link to actually ORDER the furniture like say, Amazon does and has a check-out for you. No, no, these guys actually make you e-mail them for a QUOTE. Not even the actual PRICE on delivery, but a quote. So, they actually quote you and say your neighbor (whom did also ask for a quote jic) a different number. I didn't see the red flags until much later. Not only that, but once you get the quote from them (they SAY on their website that the payment is due on delivery but that is false), they email you back for immediate payment. Not only that, but after this whole spiel was over...I found the same EXACT bed for over $600.00 cheaper.

    Meaning, even though you do NOT have the product in hand or on the way, they still take your money from you. This is not that out there, as this is how most internet companies work. However, the catcher is that they don't offer you any tracking number after ordering from them and you don't really have any proof other then your credit card receipt (they require that or paypal) ...and of course, your word vs. theirs.

    Anyways, back to my story. We ordered it via email. Here are copies of my emails:
    From them - Hi. The King Mountain Retreat bed is $1299 plus $179 shipping. If you are interested or have any other questions please email back.

    From me - Yeah, I'd like to buy it for the $1, 478.00. It can go thru my paypal account if you're interested. Or I could move some funds into one of my credit cards and we can try it that way. Whichever is the best.

    From them - Sure. Please email back a number where I can call you or you can call me at 1800-731-9650 ext. 222 to place the order. You can pay with a credit card over the phone or I can give you the instructions to pay through PayPal. I look forward to speaking with you.

    Anyways, as I said, they say on their website that money is paid upon delivery via cash or money order but that is false. On the phone and via emails, we agreed to pay via paypal (instead of credit card). This actually benefitted me later. I was told to expect delivery within the next 30 days, and at least 7 business days from payment.

    I waited 7 months. SEVEN MONTHS! After 7 months of phone calls, emails, and continuous checking up on my product, I still didn't have it even close to being delivered. According to them, it was stuck in transit (in Japan no less...) and couldn't get through customs. From there the excuses kept changing. At the seven month mark, I reported them to the BBB.

    I believe in the BBB the first complaint against them is actually MINE. It was resolved. However, upon the owner finding out that he had been reported to the BBB, he decided to call MY phone nonstop for the next 3 years (and then some), pretty much harassing me nonstop. He was pretty angry that I had reported him at all. I got my money back, minus the shipping. However, I do believe that I said something to the extent of "this feels like a loan to their company, I have no product, and it's been 7 months...if that had been in the bank this entire time I would have gotten interest on my money...but I don't even get THAT luxury." I did not receive my $170~ in shipping back.

    Anyways, since then I randomly still get phone calls from them harassing me. I have changed my cell number since then, and we no longer have a house phone because of them. Also, since then the BBB has a huge file on them now. Apparently, I'm not the only one who got screwed over by them. In fact, I think I'm one of the lucky BBB required them to pay me back. They have NOT paid back OTHER people.

    BBB did not receive a response from business (28)
    Complaint resolved with BBB assistance (11)
    Total Closed Complaints 39

    They don't have an address listed on their website, but their address/phone is: Phone: (336) 472-3171
    Fax: (336) 472-3555
    20 Fisher Ferry St., Thomasville, NC 27360

    Please beware of this company. Majority of us had problems with them taking our money and not sending us any product, after dilligently waiting for months at a time. I will never go through that again, and quite honestly the only reason I even posted this was because I received yet another nasty phone message. I'd also like to warn you that there is a warning on the BBB website for this company. They have apparently stopped working with the BBB to handle issues customers have, and BBB has issued an alert.

  • Up
      8th of Apr, 2010
    0 Votes

    Sorry timlow, but too many people have lost money here for you to be saying anything nice about Discount Quality Furniture!

    I too had successful transactions with them in the past, that is until they decided to steal my money on my last two purchases and never deliver the merchandise!

  • Ti
      6th of Apr, 2010
    0 Votes

    I have read a lot of complaints from a lot of people and I'm sure that they are telling the truth. But, people should know that not all transactions are horrible. We actually received unbelievably great service from this company. We ordered a bedroom set and livingroom set and received it on time. The first part of the 2-part shipment came on time, but the coffee table was shipped on end, so the wood corner was a little folded over inside the styrofoam. We sent in a complaint and they told us to keep it and they sent another one at no additional charge. The buffet table had the exact same problem, so, again, they sent an additional one at no additional charge. So, now we have a perfectly undamaged coffee table and buffet table, plus a very slightly damaged coffee table and buffet table, that we just face away from the entrance to the room and nobody notices! Slightly frustrating to have to wait a little longer for acceptable furntiture, but at the extremely low prices, it was worth it!!

  • Up
      12th of Jan, 2010
    0 Votes



    From: Bill Davis [protected]
    Sent: December 10, 2009 12:51:09 PM

    Good afternoon, We have matching Thomasville pieces that we can send pictures of but we do not have complete sets of the same collection. Would you like to see pictures of what we have in stock? Bill Davis

  • Ph
      28th of Sep, 2009
    0 Votes

    I am also waiting for resolution with this company. DQF's delivery truck hit my car during delivery of our dining room chairs. We were assured by the delivery person, Howard Bumgarner and Mat Davis that they would cover our repairs. We faxed the first extimate to them and received a call that they'd like a second estimate. After we went throught the trouble of getting another estimate and faxing it over to them, those jokers haven't returned any of our calls. My daughter was born 2 months before they damaged my car and now I don't have transportation for my family. I'm sure Mat Davis has his kids riding in style. I'm so fed up! I'm suing their a$$es!

  • Me
      9th of Sep, 2009
    0 Votes



  • 2u
      3rd of Aug, 2009
    0 Votes

    I was going to make a purchase from this business. Am I glad that I did my research and came across this site. Maybe someone should go to their local news station and get them in on it. I have seen several times on our local news channel were they investigated complaints on local dishonest businesses.

  • Th
      20th of Jul, 2009
    0 Votes

    I am nother one of Matt Davis scam's. I also bought furniture from this company and have gotten taken advantage of. Would everyone who has been scammed please contact me at [protected] I am working with several agencies to help everyone get whole again.

  • Em
      28th of Jun, 2009
    0 Votes

    Not only did Matt Davis screw over the customers that he came in contact with he also let his employees work and did not pay them for 2 weeks worth of work. We worked really hard for this man and he pulled us in on May 1, 2009 @ 5:15 and told us he could not pay us. He still has not paid us for the work that we did. Not only did he not pay us but took insurance money out of our checks and then did not pay the insurance causing a lap in our insurance coverage. It has been almost 2 months and he still has not payed his employees. He is a liar and still continues to try and do business out of his facility. They have not filed for bankruptcy yet because in their criminal minds think that they can still do business. He will lie to your face and over the phone without even blinking. It is amazing to me that the doors are still open. That this man can continue to do business and screw over everyone he comes in contact with, while we struggle in our everyday life for the money that we are owed.

  • An
      22nd of May, 2009
    0 Votes

    I too am a victim. I bought a "Thomasville" armoire from Ebay in Jan. After a week, I hadn't heard anything so I called them. They said it takes about 30days for them to arrange shipment. I too paid for the "white glove" delivery...$275.00. I figured out, although too late, that the reason they wait 30+ days to arrange delivery is that by the time I did receive it, it was over the 45 days I had to file a complaint with Ebay as well as dispute the charges on my credit card. It was actually a little over 2 months by the time it was delivered. Well, I received a piece of junk. It's not Thomasville, it's veneer, and the hardware on the door is crushed and not useable. It didn' even come with the rod and brackets. The delivery people wouldn't take it back. I called and got the run around as well. I insisted they take it back and finally, 3 weeks ago, they agreed. What a crock! About a month ago, they sent the hanging rod without the hardware. I called them and asked why I was sent the rod because they sent the wrong armoire. It's totally different from the picture, and like I said...veneer not wood. Talk about bait and switch. They should throw them in jail for these deceptive practices. It's obvious how devious they've been in deceiving their customers. I can't even use it. The doors are warped. I'm so mad!!! Anyone have Matt's home number? I would think that bancrupcy court wouldn't protect deceptive practices. Is it possible for us to have a class action suit against him personally?

  • Ma
      21st of May, 2009
    0 Votes

    My issue happened a few month's ago,
    I bought a jessica mcclintock credanza from this company. it was received in a timely fashion (actually fast shipping).one problem, the credanza was in green. that's not what i bought. many calls were made, mostly to john frayre, who finally ceased to address my issue.
    recently, i got a few emails stating that matt davis will call me to take care of my problem. he will pick up my furniture and have it refinished and send it back to me at his expense.
    what a joke!
    no calls, no emails, nothing.
    could you imagine me sending this back, only to have it resold to someone else or whatever.
    In any event, i am devastated to read all these complaints from people like myself WHO WERE SCREWED BY THESE CROOKS.

  • Ma
      21st of May, 2009
    +1 Votes

    Detective Lewis: I disagree that this is strictly a civil matter. Inducing customers to pay for merchandise that you have no intent or ability to deliver is fraud. I was emailed pictures of a piece of furniture that was supposedly in the warehouse and would be shipped within ten days. I paid immediately but have heard nothing further spite of many attempts to contact DQF

  • De
      21st of May, 2009
    0 Votes

    Ms. Donato, please contact Detective Lewis at 336-475-4267

  • De
      21st of May, 2009
    0 Votes

    Concerning Discount Quality Furniture in Thomasville NC. To date, all [protected]ers with this business has been civil in nature and all customers with outstanding orders may consider canceling the order with your credit card company.
    Here are some #s for the business and the owner.
    Business # 336-472-3171 or 1-800-731-9650, 336-561-6021 (cell)
    E-mail is [protected]

    You can try Cory 336-819-6041, THE COMPANY'S ATTORNEY.

  • Wi
      21st of May, 2009
    0 Votes

    I wish I would have seen these posts earlier, would have save me we time and effort. I ordered $1, 300 bunk bed back in early March with delivery expected in Mid April. My wife called and we were told that accessories to the bed were on back order and we would receive shipment mid May. My wife tried calling earlier this week with the same results as other posts (mailbox full).

    We are one of the lucky ones, we called Chase and they credited our account in full on the spot. I just checked my on line statement and the credit has already been posted to me account.

    I hope things work out for those that are paying cash or getting the run around from their credit card company.

    From now on I will advise all to pay using plastic, it gives you the extra protection in instances like this!!!

  • Ma
      20th of May, 2009
    0 Votes

    I too ordered from DQF and they no longer answer the phone . There is a article in the local newspaper today( Thomasville Times - read online) quoting the company as saying they intend to fill the orders. Another possibility to to contact the consumer complaint division of the North Carolina attorney general. I am sure they don't want folks like this operating in their state.

  • Am
      16th of May, 2009
    0 Votes

    I, too have ordered from this company and am dealing with the same issues that others have shared.

    On May 10th, 2009 I purchased over $7, 000.00 worth of furniture from Discount Quality Furniture via eBay. I was invoiced via Pay Pal and I paid for my order in full immediately. Today, Saturday May 16th 2009, I was scheduled to pick up my order at their facility in Thomasville North Carolina. I arranged for my own team of movers, vehicle and wrapping materials instead of using their delivery service. When we arrived at the facility, we were greeted by a chained and locked gate, blocked by a semi-truck - The building looked abandoned. I called the company at least 20 times, just hoping that someone would answer - But I encountered a recorded message from the company President, followed by a "Mailbox Full" recording. I then sent several emails and messages via Paypal - All have gone without a reply. I arranged for this pick-up with Stephanie Riggs on Tuesday May 12th, she confirmed it three times, via phone, e-mail and invoice notes.

    Now I have to deal with my credit card company to get a refund and I am out the cost of moving expenses as well as the 7 hours of driving that I did today.

    I am so furious that they took payment 6 days ago for items that they had no intention of providing. Not to mention that they actually scheduled a delivery time for me to pick the items knowing that no one would be there after my many hours of driving. I am just so upset that someone could do something so low, to take someone's hard earned money, especially in this tough economy.

    It is truly a sad day when a small business run by a family scams unknowing customers out of their money - A family that stays together, scams together.

    Shame on you all.

  • Bo
      12th of May, 2009
    0 Votes

    We ordered furniture in early March and have been given the run-around ever since. We had paid in full (by credit card thank goodness) and never recieved the furniture. I spoke with several folks, all telling me my furniture was going to be delivered soon, that it wasn't them but the furniture company who was creating the problem. Then, as you all know, they stopped answering the phone and it now goes to voicemail. We were lucky and our credit card company refunded us our money, so I hope you all have the same luck. I knew there prices were too good to be true!

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