Dermatage / Unauthorized transaction

1 CA, United States Review updated:

This company is a total scam. Do not do business with them. They took out $109 from my account without authorization. I wanted to send back the product and get my money back and they said no. I did not see any results from their product. Total rip off artists.

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  • Ps
      18th of Sep, 2009
    Dermatage - Charging my account without authorization
    United States


    I ordered cream from Dermatage, received it and the money was deducted from my checking account (Approx $30 - beginning of August, '09).
    Since then, they have deducted another (approx) $200 from my account.
    No authorization, no product delivered to me...just $ $105.90 and $99.95 deducted from my account. I'm just an average working girl who wants to get the word out...don't order from this company. (My bank called me to alert me...thank goodness I put a stop on my bank account before Dermatage took even more money! I'm not sure why my bank called me. I'm wondering if they had Dermatage on a "red flag" list???)

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  • Dd
      6th of Jan, 2010

    I as others have had a very bad experience with ordering Dermatage products. After ordering their offer of a FREE sample of their product, with only 5.95 shipping/handeling to be paid
    they took upon themselves to bill my credit card for the full amt. $99.00 plus tax.
    Then the without my concent sent out another order which I did NOT request! Full price was charged to my credit card. WTHOUT my permission and sent another order of their product without my asking for it. Their product is not even doing anything close to what they advertise. They should be SHUT down - out of business and complete refunds should be sent to buyers! Very p-o'd @ this situation. They also send out an invoice with a bogus 800 number to call to cancel any further purchases. I will have to call my credit card people to STOP any further charges they may CHOOSE to add to my account. Unhappy is not the word to describe my feelings!!!
    Better Business Bureau should also be informed ASAP. Diane

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  • Jh
      23rd of Feb, 2010

    This appears to be the latest scam - When I was looking at a particular website, Sam's Club was mine, and completed my search for products, I closed it. Immediately after closing the window a pop-up appears and invited me to take a survey for Sam's Club. Call me naiive, but I really thought that Sam's Club was sending the survey as it was my first one to see this pop-up. The message said that if I filled out the questionnaire that I would receive a FREE gift. There were 3 or 4 different companies' products to choose from. This one interested me the most. All I had to do was to pay shipping which was $3.97 to get Anti-Aging products Instant Lifting Creme and Skin Renewal Complex . What better way to try the products to see if it was as good as the company claimed and at such a great price for full sized products. Now if, at that point, they said that it was a "trial offer" and that it was for 2 weeks, I did not see or read that and I don't believe that it did. However, after I received an email confirming my order which reads, "Thank you for your Free–Trial order! Now I didn't receive this email until after the weekend and it was on Saturday that I ordered my "free gift. The email reads like this:

    "Your free trial of the Dermitàge Anti–aging system will be shipped in 1–2 days via regular mail.

    "(Please read below for more details on your free trial)

    The results are proven*:

    Boost collagen production by 166%
    Reduce the appearance of fine lines and wrinkles by 57%
    Increase skin firmness by 55%
    Improve skin hydration by 51%
    Increase skin clarity and luminosity by 45% "

    Then it tells me this,

    "Free Trial Details:
    You will have 14 days to try the Dermitàge Anti–Aging System and discover why it is the perfect skincare system for you. If you like how our system reduces the visible signs of skin aging, do nothing – at the end of your free–trial period you will be charged the discounted price of $89.95. If for any reason the system is not for you, call Dermitàge Customer Care toll–free at 800–886–8805 within your 14-day free–trial period to cancel. Then simply return the product (even if it is empty!) and you will NEVER be billed. No commitments, no hassles."

    What is fascinating about this that I have 2 weeks to see the changes to my face, but in their email it states this about how long it took to see the claimed results,

    "* Clinical results obtained among test subjects after 12 weeks of continuous use."

    Now how am I supposed to see results in 2 weeks when it took 12 weeks to reach the results stated above?

    I was so irritated about all of this because, now if I return it without using it or use it for 2 weeks where it takes 12 weeks to see all these changes in my skin, I've wasted shipping and the $19.95 for the eye serum that got at a "real value". I was so disgusted and humiliated that I actually fell for this, that when it came I put the box aside. The 2 weeks were over and I was charged $89.97 on my charge card. I called in and cancelled this so I wouldn't be billed again and I told the C.S. rep. that I thought I had been scammed and he apologized and said that it was a good product and that they can skip a month or two before sending another month's supply. I said I didn't want to have anything to do with their company and cancelled.

    After I got off the phone, I pulled up their official website so that I could write them an email to complain, but there was not a "Contact Us" anywhere - not even a phone number of the company that at least was on the packing list. That seemed very odd to me and raised even more red flags. The packing list didn't even have their website address on it as most companies have.

    Since I first saw the pop-up after closing the Sam's Club website offering a survey for free products, I've had several of these pop up after visiting other websites so now I see the whole scheme. What I shame that you can't take companies at their word like Dermatage. I don't blame Sam's Club because I don't think for one minute Sam's Club authorized this like I did before.

    I intend to contact Sam's Club because, unlike Dermatage, the Sam's Club website offers "Contact Sam's Club". I am letting them know what happened to me and to ask if they have had complaints from other - I can't imagine I'm the only person this has happened to.

    I am strongly cautioning you to think before y0u do any business with this company - BUYER BEWARE.

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  • Ja
      17th of Apr, 2010

    Does not work as advertized and they don't refund your money

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  • Mo
      25th of May, 2010

    They charged me also and said the product could not be returned. What a scam ! This stuff does not work at all. check ot this article. I totally agree with the ending remarks of: You are getting more than your average $5 cream, but you should really expect to pay about $10 for this formula, when they expect you to pay about $50. You would be vastly wasting your money with this product.
    Here's the site
    The only skincare line to utilize an ingredient known as rejuvaline, Dermitage claims to target the visible signs of aging for a younger appearance and feel to your skin. Rejuvaline is apparently meant to supplement and improve the effects of ingredients by helping them to seep deeper into the skin and providing contro...lled release. Their skin renewal complex uses a glucosamine complex, an aloe vera complex, and powerful antioxidants to fight your wrinkles and get rid of them once and for all.Unfortunately, antioxidants do not fight wrinkles in and of themselves. They fight free radicals and future damage. But the ones they use such as green tea and grape seed extract are extremely common and extremely cheap to obtain. They do not actually have any wrinkle fighting ingredients that would promote the growth of collagen, elastin, peptides, etc.Dermitage is one step above your average moisturizer based line of wrinkle creams. But they still don’t actually provide any wrinkle fighting ingredients. You are getting more than your average $5 cream, but you should really expect to pay about $10 for this formula, when they expect you to pay about $50. You would be vastly wasting your money with this product.

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  • Ch
      12th of Jun, 2010

    They did the same thing to my wife. I don't know how a company with such deceptive practices stays in business.

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  • Ma
      4th of Aug, 2010
    Dermatage - returned both items unopened because I didnt see the monthly shipments-also oredered paid in full eye cream
    Dermatage wrinkle cream
    United States

    I ordered the so called free sample plus I ordered a full size eye cream, and when it came, I then saw the fine print-I swear I looked for this before I had ordered, and I didnt find any such print, but then when it came it said you will be now getting this every month--so I immeadiately called AND wrote and said I would not be opening them and I would send them right back, which I did. In about 3 days they wrote and told me I would be getting a credit back. This has been 3 months now and I havent heard anything more from them, I've been waiting for my credit to show up and nothing... Ive also somehow lost and now cant find their phone number or email, which Ive been reading all over about there scam and now can see why.Gosh theres nothing more frustrating then dealing with people who are so dishonest! Don't give these dishonest people a nickel. Rebecca

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