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Debbie Travis / Debbie Travis does not stand behind her products

1 Canada Review updated:
Contact information:

I purchased some Debbie Travis bowls at Canadian Tire in St. Albert, Alberta, Canada. I ensured that I read all the labels to confirm these bowls were dishwasher and microwave safe. After washing the bowls in the dishwasher, I noticed cracking between the bowl surface and the exterior clear finish. I emailled Debbie Travis (which was almost impossible) and indicated that I was disappointed in the poor quality of the bowls I had purchased. Her assistant, Michelle Lake, replied to my email and sent me a tracking number to follow up with. She also suggested I return the product to Canadian Tire. The product is not made by Canadian Tire, it is made by Debbie Travis and carries her name, not the Canadian Tire name. I expected Debbie Travis to ask for my information to supply either replacements for the bowls or refund my money. Instead, I was told that I would have to resolve the issue for myself. Talk about a lack of consumer concern! I will not trust the Debbie Travis name for any products that are out on the market. These products are obviously inferior, otherwise why wouldn't Debbie Travis take action rather than ignoring my concerns and passing me off to her assistant?

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  • Up
      21st of Feb, 2010
    0 Votes

    I totally agree with you. Unlike you, I cannot find Debbie's contact information. I bought 2 sets of the 16-Piece Allison Dinnerware and the first time I put it in the microwave it cracked. These dishes are microwave and dishwasher safe. Most of my plates have chips in them and 3 of my dishes broke completely in half while washing them. I have had them for 13 months and contacted Canadian Tire and they stated that there's only a 1 year warrenty on them. I spent alot of money on them and after a year, they are completely ruined. I am totally dissappointed and will never again trust any of her products.

  • Mi
      15th of Jan, 2011
    0 Votes

    I would agree. I purchased two sets of Debbie Travis dinning ware and i have but one plate left. All have cracked or chipped ( I mean chunked) into pieces, I lost 3 at one time just laying them down. I am quite surprised, because I have had Dollar store brand dishes and still do use them without any chipping or cracking of the sort. It was not the best spent 150.00$
    knowing now I have little recourse, The only thing left to do is let people know to be a bit weary of a product being promoted by a celebrity!!!

  • Ja
      23rd of Apr, 2013
    0 Votes

    Me too. Dishes crack and chip like chalk.

  • Ja
      23rd of Apr, 2013
    0 Votes

    Same thing happen to me with the DT dishes. Chips and cracks. I had Zellers dishes for 20 years with no issues.

  • Ro
      31st of May, 2013
    0 Votes

    I also bought 16pc set of Metro Dinnerware, I was just heating up the hotdog with rice in the microwave for 2mins and the plate cracked. Too bad I like the design. Went to Canadian Tire where I bought them and they dont have that kind of design anymore.
    i bought even bought 2 of 16pc set... wonder if i can get a replacement.

  • Ha
      9th of Mar, 2014
    0 Votes

    I am having the same problem I e-mailed DT but have not heard anything at all back from anyone in her company. Very dangerous to put in the microwave even though they say they are okay to go in there. Not happy at all. Paid decent money for them, thought I was buying quality because of the name. shame on you Debbie Travis. Will not buy anything at all that she endorses or makes.

  • Li
      24th of Sep, 2014
    0 Votes

    Okay. So how do we get in contact with her. Does anyone have her contact information that they could share. I too have had the same problem. I was thinking that maybe I received 2 sets that were defective. Bought 2 sets from Canadian Tire as well when they had their Black Friday sale (American Thanksgiving) Bought two sets so that I would have enough for 8 people. Within a week one of my lunch plates had a chip followed by a few more within a month. I had two plates break completely in half. One in the dish water and one when my son put a stack of 4 plates on the table the bottom plate broke in half. I am so disgusted with these dishes. Waited a long time to buy new ones. I do not fault Canadian Tire at all and how are they going to help me. I think I have the receipt still, but really are they going to refund all of my money when three of my plates are broken and gone. Have they been instructed to refund people their money if they are bringing back Debbie Travis dishes. I will never buy them again. I would expect her to look into the product and find out why so many people are having problems with her dishes. Stand behind your product please. I would prefer a refund, but if she cannot do that then I guess we could try more dishes from her for free, but I am thinking the same think will happen again. How frustrating.

  • Br
      19th of Dec, 2014
    0 Votes

    Mine too! We bought three sets all the same and was supposed to be the last set we were to ever buy... Half have chips... Even though we spent a fortune on them, they look like garbage? They're now discontinued and we've had them for over a year. Will Canadian Tire take them back? I cant believe they would even sell such garbage.

    Someone please email me

  • Ha
      24th of Dec, 2014
    0 Votes

    Interestingly, I am in the process of trying to match these plates with others available as separate items, as half of my Metro white dinner and salad plates [3 sets], also purchased from Canadian Tire about 2 yrs ago, have cracked and turned brown under the glaze, or chipped. I did email to the Debbie Travis website and received a reply, with apologies that I was having trouble with the product and to check with Canadian Tire. Of course, they are no longer stocked.
    I just did find 3 open stock dinner plate styles that are similar enough in colour and appearance, at Bowring, and they are on sale right now. I have had no problem with the Metro cups or bowls...
    With all the complaints, it is clear that the plates are defective, and I too feel that Debbie Travis should stand behind her product or at least have knowledge of where replacements are available.

  • Gi
      7th of Jan, 2016
    0 Votes

    We purchased a vanity and we broke one of the glass panels in the door. I emailed her site with no response . I emailed again and days later got a response telling me to inquire at Canadian Tire ( they carry her brand ) and to see if they had replacement glass. Kind of ridiculous, I thought. Never did ask, knowing they wouldn't have it. You would think she would have a website for such things. Glass is still broken

  • Tr
      17th of Jul, 2017
    0 Votes

    I purchased a table from the Rosseau collection from Sears in March 2016 from Sears (close to 800.00)
    This year when we took it out of storage I noticed there was rust in 3 separate areas
    I contacted Sears but I do not seem to be getting anywhere with this issue other than contact the manufacture
    I am getting the run around from, on the Sears site it says 5 year warranty, however they say that’s by the manufacture
    How am I supposed to contact them as there is no contact information available
    I did find on one of her sites a contact section..
    I filled out the info and explained the situation, I hit submit and guess what.. I received an error
    Tried the same site with 3 different browsers all with the same result.. what a scam

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