Dead Sea Cosmetics / Deep Sea Cosmetics / return policy
I ran into a kiosk at Briarwood Mall and a young salesman ran a very good marketing pitch. Needless to say I ended up buying about $300 worth of goods. The salesman patted their eye treatment under my left eye and it looked as if the wrinkles "magically" lessened. Well, an hour later, the area under my left eye had swollen; the reason for the wrinkles lessening! The next day I tried to return the products and was told by Shaun, another sales rep, that he had to call Israel to get permission to return the products! I ended up doing some research and found that the American corporate is in Florida. According to the BBB 2 complaints have been officially filed and neither was answered by this company.
The receipt gives 14 days for returns and says exchanges only. Shaun had said that the signs around the kiosk (which I couldn't see anywhere) stated the same thing. Well, so much for consumer information!
I'm complaining to the Briarwood Management with the hopes that someone will do the right thing. I'm allergic to something in the Deep Sea Products and they won't take unopened products one day after purchase. I definitely won't recommend anyone buying from this company even if their products work for someone else.