I read this complaint, and since it describes everything, I'm gonna repost his text, then give my particular details (btw: my member name on the site was KarlynATL):
"I joined the site this past summer under a particular nickname. A few months later, with no notice or warning, I was told by other members who were friends of mine that I was no longer appearing in their "favorites" section, they could no longer access my Profile and a search for "nicknames" could not locate my account. I sent an e-mail to customer service which was not responded too. I found this an odd situation, since I was still able to access my own Profile when signed on, and it still appeared as though I could post commentary in Pennsylvania Chat. When returning to chat after posting, my comments were not available to view.
Under the impression this was a computer glitch, I attempted to make another account under a different name. This new account was met with the same problems, and there was no notice that the account was awaiting approval. The same problem was attendant to three other nicknames, all with different AOL email addresses. Despite being denied full access under any name, all still received regular e-mailings from Datehookup.com notifying me of new members in my area; members with whom I could not communicate."
My story is pretty much the same. I realized something was wrong when I suddenly went from receiving an average of 10 messages each day, to none! It took me about a week to realize that, while my profile was listed as "Visual" to me, I was able to be seen by any other members!
I wrote CS, and didn't receive any reply. I thought maybe it was a glitch, so I posted a new profile--which, yet again, showed as viewable to me, but not to anyone else. I did this 2 more times, same result!
So, I decided to try once more (from a different laptop). Lo and behold, it was shown to members! But, when I next logged on (from first laptop) my profile was no longer listed! THEY HAD BANNED MY IP ADDRESS!!!
I wrote 2 more CS inquiries, which were ignored by datehookup.com.
(Especially upsetting b/c I hear complaints about fake profile on the site, & while I got daily compliments telling me my profile was one of the best on the site, administrators block me for no reason!)