Cultured Canines / Poor business practice/unethical behaviour
C.O.O.L course dog training - Aug 23, 2016 course start
I registered my 2 year old leash reactive dog in Cultured Canines outdoor course as it was indicated they can resolve these issues within the class. My dog is extremely leash reactive and can be quite disruptive in the outdoor setting due to his anxiety levels. On Sept 10th, 2016 while attending a class outside one of the assistant trainers turned her back and proceeded to make rude gestures and comments about my dog and his issues. I brought this to the head trainer (Beth O’Conner) attention on Sept 12, 2016 via email and the reply I got was on Sept 13, 2016 was – that is terrible but having said that it is your fault your dog is not improving. I replied back on Sept 14, 2016 and simply stated this class is probably not for my dog and if I can continue with a different dog so I am not out of my purchase. This was followed by a very condescending email stating “no – you’re an incompetent dog owner and he shouldn’t be trained by you but ‘skilled’ handler”. I replied back on Sept 14, 2016 asking to be refunded for the remaining 6 classes. It is now Sept 16th, 2016 and she has failed to even reply back. This is very poor business practice for a service driven industry along with very adverse training methods that I personally don’t want my dog exposed too. I would just like to be refunded the $262.50 for the remaining 6 class.