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Costco / directv worst customer service

1 Carlsbad, CA, United States Review updated:
Contact information:
Phone: (760) 712-xxxx

Directv contract bought at Costco Directv kiosk for Saturday install. Installer shows at 11AM for a 1:30 PM appointment, but has to reschedule next Saturday. One week later, my appointment is "between 11AM to 2:30PM". No show. Directv calls me to reschedule "between 5 - 6:30PM". It is midnight, no show, no telephone call. I call Directv next day, Sunday to complain and they offer me either a Wednesday or next Saturday "appointment", which means I would have to take a day off on Wednesday, or play the same on a third Saturday, three weekends after I signed the service agreement. This is bad business and bad customer care. BEWARE to TILE ROOF OWNERS! I had a prior installation from the same people at Ironwood Communications here in San Diego (Directv installers) to my Encinitas house. I had an eight foot leak that fall, costing me $4500.00 to fix. The contractor said someone had broken the tiles from walking on the roof (most likely installing the dish), since they were the only ones EVER on my roof. Great, huh?
Costco is irresponsible, and careless, by offering Directv services in their warehouses to unsuspecting members, who deserve something better for their patronage and paid membership. And if you aren't a member, you ALSO deserve better service. But you won't get it from this company. Just do what I did - Google wearch Directv and watch all the negative legal complaint links that are listed. Is HDTV that important, that you can't get if from someone else? Ever hear of Netflix? Or a a free book from your local library? Oh and it's only $495.00 to unwind your contract before 18 months. Welcome to Criminal Corporate America!

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Comments

  • Al
      8th of Nov, 2014
    0 Votes

    You can't generalise yourr negative experience to the entire market. Unfortunately, they did not handle your situation well and customer service wasn't a must. I assure you that with everyone of my clients that sign up. I fulfill my duties and treat them with the upmost respect. I leave them my personal number as well to gurantee that their problem is my problem. Every cable/satellite company will have issues, it happens. But its how it is dealt with that counts.

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