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Misrepresentation of items offered at auction
We bought a carpet at auction from these people through the online bidding site invaluable. Paid $375usd for what was represented to be a genuine "Persian Hereke Silk Prayer Rug".
The description as written by Ellen Miller - Licensed Auctioneer/Certified Appraiser Director of Catalog & Specialty Auctions Cordier Auctions & Appraisals read as follows;
"DESCRIPTION: Persian silk prayer rug, probably Hereke, having double columns and full field floral decoration on an ivory ground. MEASUREMENTS: 3' x 4'8". CONDITION: Minor wear."
Sounds all very informed and professional right? And as a buyer one has a reasonable expectation that someone who claims to be a Certified Appraiser will give an honest, informed and accurate description and representation of items offered for sale right?
Wrong, in this case. It seems despite her stated qualifications Ms Miller does not know that Persian rugs come from Iran and Hereke is a well known designation for rugs made in Turkey. There is no such thing as a Persian Hereke rug.
As it turned out when the rug was taken to a reputable rug dealer, Boft Fine Rugs in Calgary for cleaning it was immediately pronounced to be an obvious fake of Chinese manufacture. At least it was actually real silk. Okay, it's a nice carpet, real silk, but the point is had we known it was Chinese, not Persian or Hereke as represented we would not have bid on it.
When we contacted Cordier Auctions and finally spoke to Ms Miller she was unapologetic, defensive, and disputatious, When we offered to settle for a return of the buyer's premium, a mere $75.00 to avoid expensive shipping back to the USA and further hassle, Ms Miller would not settle for her misrepresentation, stating that the consignor had already been paid out.
It certainly appears that Ms Miller's knowledge of good business practice is at least equal of her ability as a rug appraiser.We later
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We later contacted the business owner, David Cordier. He does not seem to care about the BBB complaint but tried to con us into removing our other postings by saying if we removed them first he would consider the $75.00 settlement. When we declined his generous offer he said he would do some research into whether our complaints could be removed before he would settle. He promised a call back on January 16, but we have not heard back from him. He seems more inclined to try to negotiate rather than to settle.
Is Cordier Auctions & Appraisals legit?
Cordier Auctions & Appraisals earns 68% level of Trustworthiness
Good Credibility Notice: Cordier Auctions & Appraisals rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.
We found clear and detailed contact information for Cordier Auctions & Appraisals. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Cordier Auctions & Appraisals's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Cordierauction.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cordierauction.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Cordierauction.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cordierauction.com may offer a niche product or service that is only of interest to a smaller audience.
- Cordier Auctions & Appraisals protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Cordier Auctions & Appraisals. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Cordier Auctions & Appraisals complaint handling
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Cordier Auctions & Appraisals contacts
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Cordier Auctions & Appraisals phone numbers+1 (717) 731-8662+1 (717) 731-8662Click up if you have successfully reached Cordier Auctions & Appraisals by calling +1 (717) 731-8662 phone number 0 0 users reported that they have successfully reached Cordier Auctions & Appraisals by calling +1 (717) 731-8662 phone number Click up if you have UNsuccessfully reached Cordier Auctions & Appraisals by calling +1 (717) 731-8662 phone number 0 0 users reported that they have UNsuccessfully reached Cordier Auctions & Appraisals by calling +1 (717) 731-8662 phone number
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Cordier Auctions & Appraisals emailsinfo@cordierauction.com100%Confidence score: 100%Support
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Cordier Auctions & Appraisals address1500 Paxton Street, Harrisburg, Pennsylvania, 17104, United States
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Cordier Auctions & Appraisals social media
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