Coolcom — Web hosting

My website disappeared.
No email, phone call or eff you.
I had been hosting with coolcom for quite a few years when, on January 16th 2017, I went to update a few things.
When I tried to login to my account, my credentials wouldn't work. Ok. Try logging in to cpanel. Nope. Out of curiosity and a growing anxiety, I checked my site. Nothing. Not found.
Looked to see if my domain was available, sure enough it was.

What. The. Eff.
So I went on their ridiculous site, and tried to find a way to contact a human being. Cannot contact through the help desk because I have to log in, can't get a hold of anyone on the phone number listed (greeting states I can leave a message but then the greeting just repeats.)

There's a form on their site stating if I fill out with my contact info, they will contact me. Nope. Nothing.

This is absolutely unacceptable. I've been doing this for a long time and I have never had anything close to this happen.

I will keep trying to call their "phone number" but in the meantime am transferring to a new hosting account; THEY WILL NOT GET ANOTHER PENNY FROM ME.