Club Demonstrations Services (CDS) / CDS demo employee harassment
Shopping at Costco Wholesale #1080 in San Marcos, CA today 6/22/16 and I was harassed by a CDS employee, Elvie who was demo-ing Chicken Wontons for Costco at 2:10pm PDT.
I was carrying two cheeseburger samples from another CDS demo that was too hot to eat. When I approached the CDS employee Elvie for her sample she spoke very strongly that I cannot take that many samples as it is one per customer. I was outraged by her comments.
In my 15+ years as a Costco member I have never been insulted or harassed in such a manner. I asked her for her name as her badge was flipped over and she would not give it to me or turn her badge over. I asked her politely a second time to show me her CDS badge and I finally got her name. I complained to both the Costco manager Chris and the CDS manager of her rude and insulting behavior.
I was later told my the Costco Mgr that she was crying and stated that I cussed her out. I only told Elvie to never treat Costco customers the way she did to me. I later went back and asked her for sample Wonton but she refused me.
I am extremely unhappy about this incident as I have always been treated kindly in the past by all CDS employees at Costco and encouraged to take a 2nd sample. How dare this employee reprimand me as she did.
If this kind of incident should ever happen again I will not shop at Costco again, and ask them for a refund of my membership fee.
I appreciate your follow-up in this matter, and hope this rude CDS employee is re-trained in common and proper customer courtesy.