Closeoutcctv.com / poor customer service
I decided to order a 16 channel DVR for my security camera system on my home. So I did some searches and checked pricing and found a good deal at closeoutcctv.com, so I thought. Well I ordered it and it took about a week to get.
The night it came I opened the package to check it out and discovered pieces of dripped food all over the DVR. At this point I knew everything was going to go down hill and it did. I also discovered as I took it out of the box that the case had scratches all over it, it was a mess.
So I emailed and emailed and emailed with no response. Finally I called and got a man named Patrick who told me he would build a new DVR and ship it out right away and also email me a shipping label with a RMA so I said fine. Well I waited about three days and stated emailing and emailing and emailing to find out where my shipping label was. The only way I got a response was by calling my credit card company and disputing the item as damaged.
Then he started to send the label for shipping with a wieght of three pounds on it, the DVR weighs 19 lb. Then he said I better cancel my dispute or I want see a refund for 45 days. I think Patrick has issues. Beware of this company they will waste your time.