Clear Choice Windows / I was cheated!
In October 2007 I contacted Clear Choice Windows of Tidewater (Virginia) to purchase a window. The company advertised any size white vinyl replacement window installed for $185 + a $25 Outback Steakhouse gift certificate for a consultation. The person who came out to measure for the window decided not to place my order. Consequently, it took over three months to finally receive the window. From the outset, I advised the franchise owner Tiffany Clair that this needed to be an exterior installation due to the historic nature of my home. She and the installers decided otherwise. Half a dozen appointments were made which they broke, without bothering to advise me. Ms. Clair finally told me I could hire my own installer at a cost of $175-200, out of my pocket. I requested a full refund and she gave me $65. The installer I HAD TO HIRE, told me THE WINDOW WAS NOWHERE NEAR THE RIGHT SIZE. When I attempted to reach Ms. Clair about the matter, her telephone had been disconnected. So, here it is March 2008 and I'm stuck with a $200 window I cannot use, no gift certificate and will have to buy yet another window. If you live in Virginia and are in need of vinyl windows, AVOID CLEAR CHOICE TIDEWATER. Poor service and lack of organization are its hallmarks.