Chicken Express review: customer service

I went to this location thru the drive thru the have a black guy work the drive thru every time I go the first time he double charged my card. I went back thru the drive thru and he told me don't worry about and gave me cash I found that to be very suspicious. The second time I went I orders a 4 SPICY tender dinner with mash NO gravy corn nuggets and a pepper I got a 3 piece REGULAR tender mash WITH gravy no pepper and corn nuggets I called this location within 30 minutes of leaving I revived no answer I called at least 7 times accoriding to my sprint phone bill that day I received no answer I called that morning I received no answer I then called later on today and asked to speak with a manager a gentleman with poor English anwsered I askwas d was he the manager he cut me off and said " what do u need" I said what is your name he stated Joushua he said he was the store manager there was no other manger above him I felt as if he was lien due to me knowing one of the managers named Trista In the middle of me telling him what happen he cut me and said " just bring your receipt and we will see what we can do" I told him I felt as if he was rushing me he stated they were really busy" this customer service was as completely terrible and he kept rushing me off the phone so I Stated I will be calling cooperate he said ok and disconnected