Menu
CB Restaurants and Dining Chicken Express 4451 S Collins St, Arlington, TX, 76018, US
Chicken Express company logo
Chicken Express
reviews & complaints
Chicken Express company logo

Chicken Express

4451 S Collins St, Arlington, TX, 76018, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
Working hours
Mon
10:30 am - 10:00 pm
Tue
10:30 am - 10:00 pm
Wed
10:30 am - 10:00 pm
Thu
10:30 am - 10:00 pm
Fri
10:30 am - 11:00 pm
Sat
10:30 am - 11:00 pm
Sun
10:30 am - 10:00 pm
ComplaintsBoard
T
7:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chicken Express - service and food

Upon ordering thru your drive thru the young man taking my order was very rude n allow me the time to order my food I got to the window and asked him to repeat my order because I wasn't sure he heard me correctly well he didn't do it I paid got the order and checked it myself we'll get home to eat my roll was hard the tenders seem as if they had been sitting there over a hr I'm currently a fast food manager myself and customer service is very important to me because I give good service and expect it back I wouldn't allow my crew to talk to anyone in my drive thru the way he did and brush them off thanks for the horrible service and I want ever be back

Read full review of Chicken Express
Hide full review
ComplaintsBoard
M
6:03 pm EST

Chicken Express - customer service

I went to this location thru the drive thru the have a black guy work the drive thru every time I go the first time he double charged my card. I went back thru the drive thru and he told me don't worry about and gave me cash I found that to be very suspicious. The second time I went I orders a 4 SPICY tender dinner with mash NO gravy corn nuggets and a pepper I got a 3 piece REGULAR tender mash WITH gravy no pepper and corn nuggets I called this location within 30 minutes of leaving I revived no answer I called at least 7 times accoriding to my sprint phone bill that day I received no answer I called that morning I received no answer I then called later on today and asked to speak with a manager a gentleman with poor English anwsered I askwas d was he the manager he cut me off and said " what do u need" I said what is your name he stated Joushua he said he was the store manager there was no other manger above him I felt as if he was lien due to me knowing one of the managers named Trista In the middle of me telling him what happen he cut me and said " just bring your receipt and we will see what we can do" I told him I felt as if he was rushing me he stated they were really busy" this customer service was as completely terrible and he kept rushing me off the phone so I Stated I will be calling cooperate he said ok and disconnected

Read full review of Chicken Express
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.