Celeste Pure Beauty Singapore / Dishonest hard - selling
Went for a facial which someone purchased a pre - paid voucher.
On it says includes eye treatment.
During the facial, the marketing person comes in and tries to upsell a better machine treatment which i rejected.
Then she tries to sell an ampoule which i agreed.
Later on, they say that eye treatment not included so the beautician uses her own staff discount so that it is slightly cheaper if i take it up. I tell her ok if we have not and will not do the ampoule. She reassures me she was not told of the ampoule and she has not done anything additional. And if we proceed with eye treatment, the only additional cost is the eye treatment.
Beautician laments to me that their marketing people always hassle clients during the facial so she understands my annoyance and she did try to shoo away the marketing lady. Which is also why she is offering me her staff discount which she can only utilize once a month.
I agree to proceed with only the additional eye treatment since we did not do the ampoule.
End of facial, i was asked to pay for both additional ampoule and eye treatment. I dispute and we ask the beautician out for clarification. Now beautician changes her story and says she did do the additional ampoule for me and on top of that she used her staff discount for my eye treatment.