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Carmax / poor service, dishonest

1 7766 Balboa Avenue, San Diego, CA, United States Review updated:
Contact information:
Phone: (858) 712-6486

Bought a used vehicle there in February. Within 3 weeks, I had it back in for a brake service because the brakes were making a metal-on-metal sound. They "fixed" them and sent me on my way. Within a week, I am hearing the noise again, and decide that I should go to an Acura dealership. Long story short, the front brakes (which were the ones they worked on) were non-Acura, and so were not fitting properly. Also, the Acura dealership said that Carmax bent (ruined) 2 screws in the braking component because they tried to put it on with the wrong tool. To make matters worse, they told me that my back brakes had 1 mm left on them, and that ALL of my fluids (brake, transmission, etc) were dirty and didn't look like they had ever been replaced.

Beware of Carmax's "quality inspection." They apparently just make sure the car runs well enough to make it off the lot.

Oh, and while my car was in service with Carmax, they scratched my leather dashboard!

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  • Ca
      19th of Sep, 2009

    I am definintely not going to say that you were not ripped off, but please keep in mind that the Acura store had some motivators to sway you to do business at their store. Not to mention that the service manager/writter told you all the fluids needed to be changed because he gets paid off of commission, thats justa typical upsale that every "good" service writter will try. Sorry to say thats how all dealerships work

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