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California Engines Aka Us Precision Machine / Core refund/bad engine

1 Truckee, CA, United States Review updated:

If there was no star that is what I would rate this business. We have been trying to get our core deposit back from them for 6 months and they sent a bad engine! The Better Business Bureau rates them an F, please call them and verify this information [protected]. When I called they didn't even have to look them up they just said "I hope you didn't do business with them." They go by another name US Precision Machine, they probably changed their name after numerous complaints. I called the police department in the county where this business resides (Nevada county in California police dept phone number- [protected]) and was told they receive about a call a week regarding complaints of this business and don't know how they stay in business. They don't answer phone calls or emails unless you file a dispute with your credit card and the credit card takes back the money. They threatened us and told us they would take MORE of our core refund if we didn't close the dispute, and according to the BBB they won't even answer the Better Business Bureau! I have filed complaints with the Department of Agriculture, Trade and Consumer Protection, Discover Card and will soon take them to small claims court. The engine we received has issues, and we have yet to receive the $1000 engine core deposit refund after sending them our core. If they ever do answer the phone they say so and so is out and to call back. They lie and say a check was sent. They will say the person who handles that has quit. They will send you an email stated they owe you a certain amount and once you file a dispute with your credit card they lie and say your core was bad. California Engine aka US Precision Machine has admitted they owe us money but we have yet to receive any refund or check of any kind. NEVER use this company no matter what they tell you. They seem to know how to work the system with adding wording in their contract such as "by returning your core to us, you agree to be bound by our determination which is final." So as far as I see it, if they want to say your core is bad and tell 10 people that, they just pocketed 10, 000 dollars. Pretty good scam. We are going on 6 months with this and still have yet to receive any core refund that is owed to us. I will post everywhere I can to let people know the kind of people and the type business this is. STAY AWAY!!! THEY SCAM CUSTOMERS AND IT IS A FRAUD!

Jun 18, 2013
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  • On
      18th of Jun, 2013
    +1 Votes

    Check around the internet for numerous complaints against this company, either they steal your core, send a bad engine or you never receive anything at all!

  • Sa
      4th of Sep, 2013
    0 Votes

    Similar experience with this company. They now are under the name "Cal Engine Rebuilders". I received an engine that works just fine. I returned the core or which the freight was supposed to be for both ways. I received a bill from the freight company for $541. (The core was a maximum of $350.) They have not returned calls or emails. I contacted the Truckee police department and told them that I wanted to file a complaint about a engine rebuilder in their area. The operator that I talked to, told me why I was calling. Yes, that's right! She knew exactly why I was calling. She said, " either you didn't get the engine or they did not refund your core deposit." The BBB had no file on this company but now I find out that they have repeatedly changed their name. People, stay away from this company. Yes, your engine will come with a "written" 5 year warranty. If you can't get in touch with them, that warranty is useless. Spend the extra money and go elsewhere.

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