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C-track / Unauthorized charges, fault charges

1 United States Review updated:

I called the C-track customer services and was really disappointed with it. I needed to know when my contract’s expiry day would come. I called the again and she reassured me that it was cancelled, but the seller continued to charge me for something I never received. I wonder if there are other people, who had the same experience. Let’s share views about this company.

Vr
Feb 27, 2014
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Comments

  • Tw
      15th of Sep, 2014

    As an ex employee of Ctrack, you have no idea as to the amount of complaints we got everyday. Being patient about customer service, it was very frustrating to try sort queries out when the directors and managers were not forth coming with assistance. The attitudes in the business is a very bad one and I am very happy to have left there so as not to let any further clients down. It looks bad on you as an individual and is very demotivating! Do you know that we were forced to fit 2nd hand units even though the client had signed a brand new contract? Really glad to be out of there!

    0 Votes
  • Vu
      15th of May, 2015

    I had a contract with Ctrack on my opel corsa in 2012, I asked ctrack to come remove their unit in 2013 which they came and remove it until i bought a new car in 2014 and asked them to install my old unit to my car, the sales person said to me he will upgrade my unit and give me a new contract but cancel the old contract

    but i've noticed everymonth i was charged for 2 units and i called ctrack to help me resolve the issue which they asked me to send them an email which i did, after they said they will try to resolve this issue, time went pass and someone from ctrack called me and said they are still busy with my problem, since then they never called me or send me an sms saying my account is in arrears or anything until they deactivated my account, then i called them to find out what is wrong with my device they told me i was handed over to debt collectors while i was still waiting for them to correct the billing issue.

    I've never recieved an sms from them saying i owe anything on my account, now they are saying i need to pay 15 000 rand and my contract doesn't even cost that much.

    I've bn with ctrack for many years, i've never experiance such a bad service, I hate ctrack

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