Bush's Chicken / Terrible customer service!
My husband went to Bush's Chicken on N. Grandview and 42nd in Odessa, Texas last week. He pulls to the drive thru and waits like everyone else. An employee walks up to him and he starts telling her what he wants. She looks at him and asks "No Habla Español?". He, of course says "No, I speak English." and the lady walks off and goes to the next customer... she just leaves him there to wait again for service. I have worked customer service for 15 years and never had I just walked off and left a Spanish only speaking customer. I have always asked them to wait a moment and then brought in a translator OR found someone who will be able to help them, respectfully.
I find this whole thing very disrespectful and we, along with most the people I have told this story too, will not be going back.