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1 8700 Turnpike Dr. Ste 300Westminster, CO, United States Review updated:
Contact information:
Phone: 303-991-9919

Anyone who has done bpos for (or any other bpo company) and has not been paid for bpo services rendered needs to speak up and report them; first, to the Colorado Better Business Bureau, second, to the Colorado Attorney General's office, and third, to NABPOP. I am in battle to get paid and have filed complaints with the above mentioned. If enough complaints are made, we can stop them from this type of business practice of not paying agents. I strongly encourage all agents to file complaints and have your data ready of jobs completed. I have been told by them through the BBB that I will be paid, but I have not received full payment yet. They did agree to pay me only after I complained to BBB in installment checks cut biweekly, but I have only seen one check and that was in December 2010. They still owe me quite a bit of money. They simply told me before I complained that they did not have the moeny to pay me and they didn't know when they would have it. They also told me that they were expecting an investor to come above with funds and at that time would be able to pay. Think about it: what investor would invest in a company that has BBB complaints against it? If you do not report them, they will continue to not pay agents for bpos. I've seen they've been doing this since 2004. NABPOP can certainly help stop them, if not report them to the banks who are using them for the bpos, to stop using them for bpos. If they continue with nonpayment for services rendered, they need to be put out of business.

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  • Br
      2nd of Jul, 2011
    -1 Votes

    The majority of real estate professionals know me from, as well as author of “An American Epidemic, Mortgage Fraud a Serious Business” and I wanted to introduce myself as earlier this year was appointed President of Inc. and wanted to update you on a few the new developments with our company.

    I would like to address any previous concerns that you may have had regarding Inc relationship with our network of agents. It is a very high priority of mine and it is important for the company that we maintain a professional relationship with the real estate professionals as they are our most important asset.

    Michael S. Richardson

    We recently launched a ‘next-generation’ V3 platform to enhance our overall product quality and assist in managing our third party partnerships, including our agent network.

    This new system has additional features on how we score and track our vendor agents for compliance and payment tracking. We have developed a new process and system to address our vendor’s needs and by implementing these procedures we are in compliance with all of our internal rules, as well as other regulations and guidelines.

    We have a panel of more than 65, 000 Real Estate Professionals nationwide in which I have been working very hard the last few months to bring our vendor status current and in compliance. now has new policies and procedures that require the most current, mailing address & contact information, W-9, Copy of Current Real Estate License, Errors & Omissions Insurance and resumes as applicable, which also has allowed us to track the payments and status.

    Our new V3 platform is capable of evaluating data quickly through the use of progressive technology and current local market information. This platform represents a fundamental shift in philosophy behind information systems of its type; the focus is equally on data quality analysis as much as data capture and delivery. The system offers capabilities and features unmatched in the industry, allowing users to easily configure and enforce a virtually unlimited combination of calculations, business rules, and scoring weights.

    Our newly hired and restructured operations management team continually reviews and monitors the capacity plan and vendor status. We have developed a reliable set of metrics that enable us to effectively manage the production levels of our customers, employees, vendors.

    Please inquire using this e-mail is a confirmation that your request has been assigned a Vendor Management ticket and will be reviewed in the order they are received.

    Please note the average time to receive a response is 3-5 business days. If your inquiry is about payment please allow the standard U.S. Post office delivery times in addition to the response time.

    In order to expedite your request and to be sure that your vendor status is current and compliance with the policies and procedures, please visit our site: and proceed to the tab “Manage Your Account”
    In order to be in compliance with all of the current rules, regulations and guideline we always need to have your most current:
    • Mailing Address & Contact information
    • W-9
    • Copy of your Current Real Estate License
    • Real Estate Agents Errors & Omissions (E&O) Insurance
    • Resume

    You can update your information at and proceed to the tab “Manage Your Account”
    If you have any issues or concerns please contact us directly you can call our direct dial number @303-xxx-xxxx
    We appreciate your patience and commitment to providing quality and timely Broker Price Opinions as well as your
    commitment to professionalism is also to be commended.

    You can be sure that we look forward to continuing to do business with you and thank you for your inquiry.


    Michael S. Richardson & Vendor Management

  • Vi
      28th of Feb, 2012
    +2 Votes

    I too have gotten the run around from their accounting department. I have orders out for over 6 months in arears and when I am able to get ahold of someone I get a vague run around about how they have no money scheduled to send my way and cant commit. I am sure the lenders they service would be interested to know of the practice of not paying their bills. This is a bad reputation on their firm. I WOULD NOT reccomend anyone doing business with them.

  • Li
      30th of Apr, 2012
    +1 Votes - Non payment of BPO Reports
    Realty Xperts/Universal Realty
    4230 Fleur Dr,Suite B, Des Moines, Iowa 50321
    Des Moines
    United States
    Phone: 515-771-5311

    I have some BPO's that have not been paid that exceed a year in non-payment. There was some attempt made last year to catch up on these but there are still several outstanding that probably exceed $2, 500. These need to be caught up.

  • Lk
      20th of Jul, 2012
    +1 Votes

    I have yet to be paid for over 30 orders. A fellow RE Agent is due over 100. The best response from I get is that they are waiting to be paid. I asked the schedulers from the company if they would wait 3 months to be paid and if they were being paid in a timely manner. No Answer!!! So frustrating. I severed my relationship with them over 2 months ago with hopes of cutting any future loss.
    I would like to hear if any one is being paid.

  • Je
      31st of Jul, 2012
    +1 Votes

    I have completed over 300 total orders for a FirstVaulation Co., and have NOT been paid for orders that were delivered since before January 01, 2012 (8 months ago). Broker Price, a FIRSTVALUATION company literally owes me thousands of dollars for my work. I dedicated my time and energy in this company and continued in good faith, with the knowledge that I was assisting those within my community to improve their standard of living. I know that it takes money to make money- and I have spend hundreds out of my own pocket to pay for fuel, and expenses regarding the vehicle that transported me to complete the work- not to mention time in my busy work schedule. I have consistently been informed that I am being placed on a payment plan, but have not received a check in months- even then-paying me for work in 2011.
    I have now stopped completing ANY work for this company, in fear that they may file bankruptcy - as other companies have done in the past to excuse themselves from paying agents for their hard work.

  • Sw
      3rd of Aug, 2012
    0 Votes

    Is there any way to find out what banks or lending institutions use this place and contact them so they know that this place is charging them for these BPO's and not paying those of us who have done them? I too have been told at first, 30-45 days, then 90 days and now it is over 120 days and no payment. I just let their calls go to voice mail and then do not return their call to do any of their BPO's. I do work for another company that pays every other week.

  • Pa
      16th of Oct, 2017
    0 Votes

    @S. Wiford

    They have class action suuit you have until 10/31/17 to file

  • Pa
      24th of Aug, 2012
    +1 Votes First Valuation has $1100 in unpaid receivablesdue me.

    When I asked about payment, first they said 60 days. At 60 days, I asked, then I was told 90 days, then payment plan, no payments.

    I have been researching the resposnible parties and pssible contacts to assist with my collection. Walter Coats 303-991-9919 or 303-419-2244, Brandy (Coats) May 303-991-9919 or 303-637-0202

    995 Alkire Street Golden, Colorado 80401 or 8700 Turnpike Drive Suite 300 Westminster, Co 80033

  • Pa
      24th of Aug, 2012
    0 Votes

    oh ya, the person answering the phones say michael richardson resigned and no longer works there

  • Oh
      27th of Aug, 2012
    0 Votes

    Mr. Richardson,
    With all due respect. Whatever you are doing isn't working. It has been over a year since you posted and we're still having issues.
    You're only as good as your paying clients. The same applies to us. Unfortunately I can no longer perform services for your company...perhaps you should consider the same. As the old saying goes, "If the horse is dead; dismount!"
    Dan Young

  • Pa
      28th of Aug, 2012
    0 Votes

    OhioBroker, was told richardson no longer there walter coats and his daughter brand (Coats) May decide who get paid, if anyone
    he resposnible parties and pssible contacts to assist with my collection. Walter Coats 303-991-9919 or 303-419-2244, brandy (coats) May 303-991-9919 or 303-637-0202
    contact bbb, at least a response
    995 Alkire Street Golden, Colorado 80401 or 8700 Turnpike Drive Suite 300 Westminster, Co 80033

  • Gw
      30th of Aug, 2012
    0 Votes

    I am usually very good about checking blogs to check companies out before I start doing work for them. For some reason I didn't do that for and now I am no longer doing work for them. I am into them for $120. I did get someone on the phone who told me they paid 90 days out. That's when I googled them and found all the years worth of comments saying they do not pay (even after that 90 days they told me.) But today I received an email from someone with FirstValuations, I did not know they were one and the same. Once I got the order with BPO on it I declined.

  • Li
      13th of Sep, 2012
    0 Votes

    Below is the response from Sarah in their accounting department after weeks of empty promises
    of payment for over 80 orders "No payments have been made this year on your account. I see that your account was already scheduled for payment. Regrettably, we have fallen behind in our scheduled payments and have not yet been able to send these out. We are asking that you please bear with us a little longer as we are waiting on some receipts to come in so that we may send these out. We know it’s been a long time already and hope that you accept our apologies and rest assured that your orders are indeed scheduled and will be sent as soon as possible." It appears the company is in financial trouble.

  • Pa
      15th of Sep, 2012
    0 Votes

    mail a complaint letter to the Attorney Generals for non-payment of BPO's against, cartel, first valuation, For anyone lse that wants to sedn a complaint against this company here is the address: John Suthers
    Office of the Attorney General, 1525 Sherman St., 7th floor
    Denver, CO 80203
    Main Switchboard - 303-866-4500,

    This should be on other websites and hope that all agents that have been "burned" by this company will send a complaint letter, as the more complaints received the better our chances are of getting these BPO Mills to pay up.

  • Co
      18th of Sep, 2012
    0 Votes

    Yes it is all the same promises. I have received a few checks from First Valuation but I am owed for 6 months of orders, I have completed for They owe me for over 100 orders. I have done work for this company for years always the same get paid in 4-7 months. They call us Vendors. When I was in the corporate world we called the people up or down the line our customers. This company needs help and so does anyone that accepts anymore orders.

  • Tx
      27th of Sep, 2012
    0 Votes

    I am sick and tired of fighting with BPO companies to pay me for work received. The main irritant is that they lie to you. This one says 90 days net and then never pays and Evalutation Soltuions hoesn't even seem to give a crap, no response or a lame one. There should be a governing body other than the lcoal AG office. The only thing that seems to get their attention is when you threaten to contact the asset managers and put a lien on the property or start complaining to the asset holders. Consider that as an option.

  • Pa
      16th of Oct, 2017
    0 Votes

    @TX Broker

    They have a class action lawsuit against them now. Better hurry, time to file a claim expires 10/31/17

  • Sa
      23rd of Oct, 2012
    0 Votes

    I see no alternative other than taking them to court. We are independent contractors who worked without a contract. That is the first mistake. Secondly, if you don't have a contract, you should get paid in advance. Right? Some of this is our own fault for needing work I guess. I finally was paid by Evalonline but I can't get squat out of BrokerPriceOpinion. I thought they were different but they aren't. Probably same owners. No more BPO's or inspections for anyone from me. I am working only with buyers and sellers. They should have to hire appraisers for that kind of thing anyway.

  • Di
      20th of Nov, 2012
    0 Votes

    It appears if you file a complaint with the BBB they'll pay.

  • Mi
      21st of Dec, 2012
    0 Votes

    I have been owed by since Aug 2010. Every time I called I was given a date that I could expect payment but that date just kept getting extended. They still call me asking if I will complete BPO's for them. I always respond with the question about not being paid on over a year and a half and get the run around. These people are CROOKS and I advise all Realtors to stay away from them!!!

  • Po
      30th of Jan, 2013
    +1 Votes

    I have done work for them and have gotten paid for the orders I have completed. But, I had to wait over 90 days to get paid and I have also made multiple calls. The most recent one was made today and the lady told that they are still running behind and they don't have a date for me. When they assign orders to you, they usually tell you that they need them TOMORROW. Well, they want me to be prompt with my order submission, I expect to be promptly paid for the work that I do. I will not accept any orders from them until I am fully paid for my services. There are a few good BPO companies out there, I can recommend Sure, you have to look for work, but if you complete the work, you get paid when they say you will. I hope this could be useful to my fellow brothers and sisters in arms.

  • Ma
      31st of Jan, 2013
    +1 Votes

    My first order came about 4 months after my wife had been doing work for them and had not been paid. My first BPO order came late on Friday evening and I accepted it with a due date on the following Monday at noon. I began filling in the data on the subject but could not proceed beyond the information that I could only obtain from county records because the county offices were closed until Monday. I remembered that I had a Doctor's appointment two hours away and ask to extend the due date until Tuesday. They notified me on Monday morning that they pulled it from me. I told them to remove my name from their list and NEVER call me again. They are a very dishonest company in my opinion.

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