Menu
Login
Ordered merchandise over the internet from website. Merchandise did not arrive. Inquired. Business manager charged my credit card--FIRST time. Complained to business email address. Got nasty email from business manager then he CHARGED CREDIT CARD TWICE. Still no merchandise. Cancelled order. Got more nasty email from business. Was told they charged a RESTOCKING FEE for merchandise they had not even shipped yet.
DO NOT BUY FROM THIS INTERNET SITE
Still no refund on credit card. Will be calling the police.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered model train set, and they didn't ship for weeks. I tried to cancel order and they told me 20% restocking fee.
Blue Ridge Hobbies is bad company.
Do not let him do the same he did to me.
The best online hobby shop for discounted model trains with excellent prices and great service!
Delayed shipments without a valid reason and shipping costs are outrageous. It would be cheaper to pay shipping from China!
FROM THE OWNER OF BLUE RIDGE HOBBIES:
It is very hard to respond to a very vague complaint but let me state facts about the status of the model rail road hobby as of this response.
Blue Ridge Hobbies does not delay shipments. Each week we update our customers as to the state of shipments and stock coming from the manufacturers and wholesalers that supply us. At times there are delays in shipping, mostly caused by weather delays in the shipping systems. Most recently to numerous back to back to back Nor'easter's. Product production also has been an issue as well. Our website has a specific page called Important Message which explains this situation. Also, we have a specific page that updates customers on the status of shipping for any particular day or week. These pages are accessible from all pages on our website.
As for shipping. As it states on our store policy page shipping is a past through cost for us. We do not mark up the shipping it is the actual cost of shipping. BRH, in all cases, shops the shipping for customers to find them the lowest cost. There are many factors in shipping that include weight, size of packages, cost of merchandise insurance and destination. We only charge the customer for the actual cost based on these factors using our discounted shipping rates. Any complaints for shipping cost should be forwarded to the US Postmaster General or Fedex since they are the only shipping carriers we use.
They used to be a great place but man, have they gone downhill. The reps are rude and nasty on the phone and just try to string you along, saying things like your items will be in stock next week etc. I have been waiting for an order for almost a year and they keep saying the stuff is coming but it never does. I cancelled my order and reordered from a different seller, and funny they had everything in stock. Lastly let me state that these people have moved twice in the last year, makes me nervous about sending them money, as they may not be there when you call.
FROM THE OWNER OF BLUE RIDGE HOBBIES:
What looks to be another fake complaint with no specifics.
In 2013 there was only one employee, the owner. As far as stock availability goes, Blue Ridge Hobbies offers 130, 000 products on line and in 2013 about 75, 000 where available for purchase and sale that same day. BRH did not control stock availability as BRH is just the middleman for the sale at a discounted price. Lack of product availability falls squarely on the shoulders of the manufacturers and wholesalers that supply us. As for the comment 'the stuff is coming but it never does' again solely falls on the our suppliers as BRH orders every business day from our suppliers to fill orders. Restocking of items or lack there of again comes from the supply chain. Since we turn over quite a lot of product on any given day, we do not have a 'stale' inventory both online and in our retail store. This means when we run out of an item we have to wait for the supplier to replenish our inventory. Sometimes other online stores or retail stores may have inventory on an item due to there slower over all sales.
Regarding the "moved twice in the last year" which is true. However, here are the facts. From 2005 until 2009 we where located at 2327 N Pleasantburg Dr Suite A a 1, 200sf retail store. The business took off very quickly and the end of the first 2 year portion of our lease we opted to not renew and moved just across the street to 2400 N Pleasantburg Dr Ste F and a new 5, 000sf store since both online and retail store business was so good. In 2011 manufacturing issues began to occur and the suppliers where not able to allow us to keep our store fully stocked with the items our customers wanted. So again, at a point where we had a renewal period for our lease in 2012 we opted to reduce the size of our retail to 2, 400sf and moved back across the street to 2327 N Pleasantburg Dr Ste H and I. Since product availability was still an issue, in 2013 when reduced the size of the store back to 1, 200sf in Ste H and have been at this location now since 2013 (5 Years). While in 2017 and so far in 2018 product availability has gotten better, there are still issues and long restock times in some cases.
There is more to the story you can read on our website homepage by clicking on the IMPORTANT MESSAGE but which tells the facts about the manufacturing story.