Blizzard / WOW Bad service
I want to ad this so every one Can see how I feel .
Hi and hello my name is Jaco van Niekerk, I live in South Africa and uses the WOW EU version !
I`m no the complaining tipe, but Not it is getting SERIOUSLY so not funny I`m am in need of some professional Help, let me explain, I live in South Africa, there is no other way to then to email or do a Query on my account ! its been a week and a half my account is suspended and I`m getting SO FRUSTRATED I have mailed like mad, done 2 to 3 Query`s a day, but no one has come back to me, explaining whats going on !
I have a a post that I have saved in *.txt format which I will now copy past in order to give you people in accounts a better perspective about what my Problem is !
Its like this :
15 hours 49 minutes ago by Wingnut [send email]
OK I`m posting a comment because of mm Frustration and lack of response of WOW GM`s .
its like this :
I was playing like every day, as I logged on the next morning at work I saw my Main Stripped and ghost form, as I knew I didn't leave him like that the last time I was on line !
Any way I tried 3 times to open a ticket as GM mail back They need detailed information of my Dilemma, well a noob got it going at the 3rd time !
They closed my account for some kind of investigation, I could not play 4 3 days ! and when they eventually reopened my account it was still the same, they did mail me saying they are still investigating the matter and soon I will have my goods back !!
After 5 days, now keep in mind my Cousin was helping me as he was playing to get me better gear while I was at work and he was on holiday, from school !
We also decided to change the accounts email 2 his 4 security reasons as I was afraid this hacker had my email 2 !
By this time I was so Frustrated as a mad man with a Shot GUN !
well I went and got the best fire wall -> Zone alarm, the Best anti virus -> Avast, the best anti spyware -> XoftSpy !
and still my account was hacked almost 6 times in a week !
Any So during the week I was hacked again ! My cousin opened ticket again ! the same story Again !!
The best part is that I found my Problem, it was a Virus called "moni32drv.dll" google it you`ll see !
I took care in cleaning it with Avast ! I mailed the GM team or left a Query by the 8th time I was thinking these people doesn't give a damm about me or my account I was BEGGING them Please I want 2 play !
But I`m still waiting 4 them its been a week still, an no reply !
its funny how a paying customer gets treated this way ! and best yet I am always helping my fellow m8`s and I`m one of the honest people I know !
Its the 1st time I get treated like this, I`m from South Africa, My Main Char is called Broodtmaster, and The server is called Terrenas !
I feel utterly disgusted with WOW and the fact of the Virus which could have been a linked that I was viewing on some WOW Forum ! and the Bad Service of GM in WOW !
Its like some one has taken away my life, I`m a WOW Freak !
and every day I cant play is like not living ! or rather dieing !
NOW I am begging again please some one help me ! PLEASE just let me know what the heck is going on !
I`m am almost in tears here, of being upset ! Bloooody hell why why why ! All I want to do is Play my DARNIT WOW ! I`m a victim of circumstance ? I wish the guy who had made that Virus a pain in the ### !
And If every I get the opportunity to work for Blizzard as a WOW GM or as such I will Increase the service delivered by a 100 fold ! And I have read dozens of on line mambo jumbo about how bad The service is of WOW and so on ! Now I get to see it first hand ! =( I know every one is busy and so on but 4 heavens sake all a man is asking is : Please in all do respect, let me know what the hell is going on !!!
I work at an Car dealership and Customer service is Prime priority !! is Blizzard Understaffed ? is their Crew not Skilled good enough ? or are they just lazy, don't they want to work or what ?
I am so utterly and Darkly upset about the BAD service and I cannot in this email or any email give forth my utter Outraging Climax of madness I`m am currently experiencing ? what can a man in South Africa do so he or she can get some Professional Help in regarding the account problems or any other a such ??
Now I don`t mean any disrespect please this is just because I`m so Frustrated and Angry ! Please understand people ! I have to pay to play wow, now I cannot m but I`m still paying, and by all the means possible Please Help me get my account up and running !
My account name is : VlerkNeut I`m playing on wow-europe`s servers on Terrenas Server . please Please help me !