bitcoinfive.com — money transfer services
I am an Indian National currently resident in Kenya. I recently sent my remaining bitcoins to an online service called bitcoinfive.com for conversion into dollars and for transfer to my paypal account. The firm is registered in the U.K and their website promised quick and hassle free transactions. Subsequently I heard back from them with the following message:
Unfortunately, your transaction was flagged by our anti-money laundering
screening system as requiring verification and was hold until it.
Please provide us with the following details to get your account verified:
• a scanned copy of an identity document:
-National ID card (both sides) or national passport (double page);
-International passport (double page);
-Driving license (both sides)
• a scanned copy of your proof of residency:
-Tax return, council tax;
-Other documents, with an exception of electronic bills/statements,
online screenshots, mobile phone bills or credit card statements
• a photo of yourself holding the identity document.
Information in the address section of the Verification Form should match
the information in the submitted proof of residence.
Proof of residence should be not older than 3 month. Scanned images should
be in color and in high resolution (at least 300 dpi).
You will have 72 hours to send us above documents.
We apologize for any inconveniences that may result from this process.
This extra verification is done for your security and to ensure that
orders are legitimate. This industry, unfortunately, has a high rate of
fraudulent orders, and this sort of verification helps us drastically
reduce fraud and ensure our customers remain secure. Such documents are
used for verification only and are not provided to third parties in
anyway. Verification is a one time procedure, after this you will never
face this issue again.
CFC, Risk Management
GX Money Capital LTD
I had since sent them the following message:
As requested, I am sending across to you the following documents:
1) Scan of Passport (with the relevant endorsements showing my residency in Kenya)
2) Scan of Driver's License
3) Scan of Bank Statement for the current month
4) Photos of me holding my I.D
You can download the high-res documents from the following link (as the combined size of the files were too large to attach in an e-mail!): https://www.dropbox.com/sh/4ddv1xcyzjusoju/AACHbiNzo5-Sk_ZUXSe7Ts6ca?dl=0
Hope these should suffice. Please do let me know.
Thanks and regards,
P.S: It is my humble request that should you be unwilling or unable to process my transaction, that you please refund to me the bitcoins sent.
I have since not heard from them either acknowledging the receipt of my information or denying me my service. It has been 3 days.
I wanted to have your legal opinion as to what my legal recourse is, in the event they withhold my funds.
Your help/advice in this matter would be greatly appreciated.