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Best Deal Magazines / Bad service

3-5 United States Review updated:
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Low prices, but definitely not worth the couple dollars you'll save. Unbelievably slow process... Their website clearly states "Please allow 8-14 weeks for your subscription to start. This is the industry standard." However, it is now 16 weeks after I placed my order and have yet to receive a single issue of either of the two I ordered. I emailed customer service, and finally got a response back after four days, saying that one of my magazines should be coming within the next "several weeks" and for the other one, an inquiry that will take two weeks has been sent to the clearinghouse.

They really need to revise their time estimate to reflect a more accurate picture of the horribly slow process - regardless of whose fault it is, whether it is the clearinghouse, publisher, or theirs. I could understand a rare delay in the 8-14 week process, but it seems delays beyond the 14 week upper end are the norm.

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  • Cy
      11th of Jul, 2009
    +1 Votes

    Yeap, I'm still waiting for my magazine after 4 months, and nothing has ever arrived
    Credit card company won't refund my purchase because it was 90 days ago
    so I'm screwed out of it kept saying they were looking into my magazine and that normally it takes 14 weeks for a subscription to begine, etc etc... I think thats just a stall tatic, so that after 90 days pass you won't have any chance of getting a refund

  • At
      2nd of Mar, 2010
    0 Votes

    Wow... I have been ordering from them since 2004 and have NEVER had a problem. I have probably ordered at least 15 magazines. Their coupon codes always work and give me an extra 15-18% off their lowest prices. At most it has taken 4-6 weeks to get my first magazine. Nope I do not work for them, I am just a stay at home mom who likes a good deal.

  • Je
      6th of Apr, 2010
    0 Votes

    I have ordered a few magazine subscriptions recently and a few in the past and never had a problem. I try to stay to one year subscriptions though. Never sure if they will continue after that. It does take about 12 weeks on some magazines, and some maybe 8 weeks. You get what you pay for. I don't mind waiting the extra time. In the end I always got the full number of issues that I paid for. I have only used them and I try to comparison shop on and If anyone has any cheaper sites please leave a note on here. Love a bargain, but only if its a good company. Thanks.

  • Ka
      10th of Aug, 2010
    0 Votes

    I ordered Consumer Reports from Best Deal in April. Today is August 10th and I am yet to receive my first issue. I have been corresponding with them for over a month, getting a runaround. Today I requested a full refund. WILL NEVER USE THIS SERVICE AGAIN.

  • Su
      30th of Jan, 2013
    0 Votes

    I ordered 4 subscriptions, one for each of my grand kids. I placed this order in Nov 2012 as of the end of Jan 2013 only one has gotten theirs. I contacted them and looks like it could be May :( never again with this company!

  • Am
      7th of Jan, 2014
    0 Votes

    DO NOT USE THIS WEBSITE TO ORDER ANY MAGAZINES FROM...IT IS A SCAM WEBSITE...I ordered 2 magazine subscriptions from them at the end of October 2013 as a Christmas gift and still have not received the magazines...tried calling several times and just get recording stating they are on the other line helping other customers but to leave a message and they will call back...left several messages no return calls...tried email but no response...HORRIBLE CUSTOMER SERVICE WILL NEVER USE OR RECOMMEND!!!

  • Ju
      23rd of Sep, 2016
    0 Votes

    I had the same issue with this company Best deal magazines. They never contact me and i have lawyer looking into their company. They dont return calls or emails. I always get their voicemail when i call. Two subscriptions ordered in July and now its sept nothing. Never going with them again.

  • Ro
      23rd of Jul, 2017
    0 Votes

    I thought I was the only one but it seems a lot ov people went through it, subscribed and never received an issue. I wrote "Customer Service" and never received a reply. Please don't use this site. I used magazineline and they really offer good service. Magazines may not be at a low price but they offer you a 3 installments pay plan.

  • Bi
      15th of May, 2018
    0 Votes

    I don't normally comment on things, but thought I would put this out there as I've ordered from Best Deal Magazines a couple of times. I went through them due to the exceptional prices and deals they offered. I have always received my magazines in a reasonable amount of time. I also just recently learned that they underwent new ownership so maybe some of the problems stated above have improved.

  • Ig
      1st of Oct, 2018
    0 Votes

    If you look at Best Deal Magazines' BBB profile you will see the following statement:

    "Best Deal Magazines is subject to publisher fulfillment times of 6-14 weeks depending on each individual publisher and the publishing schedule of the magazine(s) which you have ordered (weekly, monthly, bi-monthly, quarterly). The first issue is scheduled by each individual publisher and we are happy to check on your account status upon request.

    Best Deal Magazines requests that customers contact us at (800) 585-4079 for any questions pertaining to delivery of your subscription or related to your purchase so we may provide you with personal customer care and resolve any questions you may have."

    Best Deal Magazines is NOT a scam website. It is a legitimate company that has been in business since the 1990s. Millions of happy customers. Unfortunately, the happy customers don't post reviews. Only a handful of negative customers that may have felt like they had an issue with them. Their customer service now-a-days is excellent. If you call the phone is answered unless they're on another line. E-mails are answered promptly. Seems like a whole new ballgame.

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