Bellach's / Defective sofas and no response
Bellach's Furniture Roseville CA: Rip off Business On 01/09/2006 I purchase two leather sofas, paid $6,070.00. they were delivered 4/6/2006. One was defective.
I called Aisah Olsen in customer service. She stated she would send out inspector, 2 weeks later inspector showed up agreed sofa was defective and filled out form to have sent in for repair. 2 weeks later they picked up the sofa. 5 weeks later they returned the sofa in worse condition than it was prior to repair. when they returned the sofa they forgot to include a controller unit for the recliner.
They promised to overnight the controller. 5 days later and one phone call they sent the controller.
When I advised them of the problem with the sofa, they stated that they did the best they could and I would have to live with it. I then attempted to get hold of the manager Michael. I was told he was not in, I left a message to call, was told he would be in in the afternoon, I left another message. 2 days later I received a call from Michael. When I spoke with "district manager" Michael, I requested a new replacement sofa. He said they never, never, never replace sofa's. Michael was to return my call, in one week and has not. The customer is expected to just keep sending the sofa back until the factory gets it right. Of course that means you are without a sofa for 4-6 weeks at a time. And may have to return numerous times until they get it right. So much for lemon law in furniture.
In between I checked out with State of Corporations California to find out that Jerome Bellach is the agent of service and president. Which from what I understand in ca is illegal. And he works out of his home: 66815 Redwood drive, Cotati Ca 94931 and his e-mail is firstname.lastname@example.org. I have send e-mails so the "president" with no response.
Aisah Olsen in customer service refuses to return my calls. Bambi in customer service cannot help me.
I inquired with BBB and they have numerous complaints. I am interested in filing a class action suit anyone else interested that have had poor resolve with Bellach's furniture? Also I am going to report to several local television stations to get publicity of how poor Bellach's customer service is. Following is report on Sacramento BBB website for. You will note Bellach's is not a member and they have an unsatisfactory report, many issues were never resolved or answered by Bellach's! Only 4 out of 12 resolved.