AOL E-Mail / Fraudulent use of AOL email account
After paying AOL for 12 years I come home from a trip to find that someone had fraudulently used my email account to send spam. I called AOL to notify them of this, deleted the over 300 returned unknown address messages and a few days later find that AOL has suspended our account with no recourse. Hours of phone calls to tell them that we did nothing wrong have served no purpose. We are both in the medical community and access to our account is imperative, yet we have been punished with no prior notice. I even sent the AOL "Community Action Team" a letter as they asked and was told this morning by a technician that "There is no one at AOL that can reactivate your account" ... wow. Wonderful customer service. Thanks AOL for treating us like criminals.