I have made a purchase of Anet A8 3d printers through 3d printers bay on 9th of December 2016. The payment was processed the same day. Till then the statusis processing from Anet. They contacted me that the mailing address is long, when provided the short address they disappeared. I sent a feedback to update the status and they said the order might be cancelled (Without asking my permission.) Since then I Did not receive my money neither my product. I do not receive any reply from Anet regarding information (completely ignoring all contacts.) Evertime I contact 3d printers bay they simply send email to Anet. So it became any empty loop.
3D printers Bay came back with coupon offer to make up for the money spent on the Anet printer that never was shipped by Anet. This gesture is appreciated. Though the issue with Anet remains but the kind concern by 3D printers Bay resolves this complain.