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American Progressive / Scam and fraud!

1 PO Box 742648Houston, TX, United States
Contact information:
Phone: 888 4458699

My father moved in September. I called American Progressive and Medicare with his change of address. He received all kinds of correspondence from American Progressive. On December 3rd we received a letter thanking him for keep his insurance for another year and received new insurance card. Later on that month we order some of his medical supplies, the supply company told us he no longer had insurance. I called American Progressive and was told by the customer support supervisor that he was canceled because they never received a form in writing that he had moved and that was a policy of Medicare not theirs. They mailed the form out Novermber 8th ( he was canceled Nov 30th) . We never received the form and I told the supervisor and all she would say is that they never received it and it was Medicare Rule not theirs. When I called Medicare, the supervisor said it was ludigress and had never hear of anything like that. My father also signed up for the plan that would pay him $200.00 a day while he was in the hospital. He was in the Hospital for 11 days and still has not received a check. The Customer Support Supervisor said they didn't get the information in the mail, no matter how many times we have mailed it out. Seems strange that we can not receive something they send and it's ok to cancel the policy, but it's ok if they don't received our letters so they don't have to pay.

Be careful when you go through this insurance company, we have found out that they are so bad with customer complaints to medicare they couldn't sell insurance in New York State for 2 years.

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