The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Alldrive Canada / fraud on security deposit

1 France Review updated:

Alldrive Canada – complaints
We are a franco-german couple who rented a camperhome from Alldrive Canada. It seams that there are many complaints about these very unserious company.
We only can say to anyone:
Keep off from Alldrive Canada – Evitez la societe Alldrive Canada !
Our experience:
We reserved a camperhome from Alldrive Canada in may 2008 on the homepage of this firm. The total amount of the rental price of 3407, 25 $ was immediately charged off from my credit card, however it should have been only a deposit, the rest should have been charged off only four weeks before picking up the car.
We picked up the car at Calgary the 21.07.2008, being surprised that the security deposit of 1000, - $ was immediately charged off from my credit card. The bikes we had reserved for 250, - $ were not on board. Heinz from Alldrive (German speaking) promised us that these amounts would be credited to my card at the end of the journey.
The 31.07.2008 we dropped off the car in Vancouver in perfect state. The final bill and “drop-off” document listed correctly the balance being due to us: 1262, 50 $ for restitution of the security deposit, the missing bikes, including taxes. Nevertheless and in despite of several phone calls (also with Heinz in German) and promises, in despite of e-mails and a registered letter we didn’t see the least cent! No reaction of Alldrive!

Sort by: UpDate | Rating


  • Ri
      4th of Mar, 2009
    0 Votes

    I am still struggling with this company. I think there should be a class action suit against the company. They have been ripping inncoent people off. You struggle for months after taking a vaction if you rent with this company. STAY AWAYFROM THIS COMPANY and save yourself from a lot of trouble.

  • St
      2nd of Aug, 2009
    0 Votes

    Germany Stephan Klein
    We had the same problemes.
    We are already in contact with our lawyers.
    We will build a web page in several languages to inform the customers.
    Don´t drive with HEINZ - burn your money, that more fun

    In a short time your will have more info about our ALLDRIVE TRAVEL DESASTER

  • He
      19th of Aug, 2009
    0 Votes

    With two other families we spent over C$ 12, 000 in motorhome and RV rentals with Alldrive during this summer. I wish I had seen these complaints before as we are now going through similar issues. The RV's we rented were not suitable for rent. These people do not perform any inspection and charge you an arm and a leg for inferior service. We are still waiting on our deposit to be refunded and if after 7 days we still have not seen any funds we will be taking legal action against this company. Lucky for us we live in Calgary and know where to find Mr HEINZ...he has p*ssed off the wrong people this time...

  • Ca
      21st of Aug, 2009
    +1 Votes

    I am just another unhappy customer of Alldrive. I have not received my security deposit back yet, nor has anybody from this company explained to me why there is a delay in processing of the refund. All my phone calls and emails have been ignored and I am running out of patience. These people should be forced to disclose to their potential customers that the security deposit may or may not be refunded ...or maybe even that a refund policy simply does not exist. Very poor customer service ...C-

  • Th
      21st of Sep, 2009
    0 Votes

    Hi - I would like to know if / how you managed to resolve this issue. We have been waiting three weeks now to have our deposit returned. They wouldn't take our extra mileage charge out of the deposit, so they got that PLUS the deposit. They won't return my emails and their Engish rep keeps telling us that he has spoken to Doreen and that it is on her list 'to do', or not do and completely ignore as far as we can tell.

    Having read these, I am now seriously worried. I can't believe I didn't see these before we booked. They were so friendly and helpful and responsive before our holiday. This has just left a really bad taste in our from our honeymoon.

    Any help on how to get our money back would be much appreciated. Thanks in anticipation

  • Ca
      26th of Aug, 2010
    +1 Votes

    Same Play in 2010 -Alldrive Canada - not recommendable!

    Our resume: we did'nt search the internet with the right keywords >>before<< renting!

    Allways the same stories from different poeople - and we experienced it some weeks ago too!

    When we get the vehicle in Calgary they assured us, that the "security-deposit" would be "only blocked" on our credit-card. ("proof only" was written on the receipt)
    Nevertheless we got to know that the amount was directly and completely charged on our account.
    We dropped off the vehicle in time and without any fault!! One of the staff said: This vehicle is in a perfect condition!
    Approximately thee hours later the vehicle was rented to the next customer.

    They assured us very friendly and several times that the amount will be back to our account immediately! But until today we did'nt get back only one cent!

    So our decision: "Keep away" from Alldrive Canada!

    Even if Heinz seems to be "extremely" friendly and honest - the trick of Alldrive shows allways the same system and the most customers are far away.


    the Cariboo's
    Das gleiche Spiel in 2010 - Alldrive Canada = nicht zu empfehlen!

    Unser Resuemee: Leider zu spaet mit den "richtigen" Suchwoertern gegoogelt...

    Denn die immer gleichlautenden Geschichten verschiedener Menschen im Netz hat auch uns ereilt!!

    Bei der Abholung des Fahrzeuges in Calgary wurde uns versichert, die Kaution (1.000 Can$) wuerde auf dem Kreditkartenkonto nur "geblockt". Lt. Beleg "Proof only"
    Trotzdem mussten wir feststellen, dass sie direkt und komplett dem Kartenkonto belastet wurden!
    Das Fahrzeug wurde puenktlich und ohne jeden Mangel zurueckgegeben. Der Rüeckgabezustand wurde sogar noch ausdruecklich vom abnehmenden Mitarbeiter gelobt!
    Nach ca. drei Stunden wurde es bereits dem naechsten Mieter uebergeben.

    Entgegen der sehr freundlichen und mehrfachen Versicherungen, dass die Wiedergutschrift direkt erfolgen wuerde, haben wir bis heute keinen Cent wiedergesehen!

    Fazit fuer uns: Finger weg von Alldrive Canada!

    Auch wenn Heinz am Telefon "scheissfreundlich" und ehrlich klingt - die Masche von Alldrive hat System, der Kunde ist ja weit genug weg.

    die Cariboo's

  • Ma
      10th of Sep, 2010
    +1 Votes


  • Mo
      22nd of Oct, 2010
    0 Votes

    It's true... Alldrive Canada does NOT return the security deposit immediately or maybe at ALL! I just got off the phone with Edith inquiring when my security deposit was going to be credited back to my credit card (it's been 8 weeks since returning the rental unit). Edith, a very negative person with NO customer service manners, informed me that she was unable to access her file management program and/or server and therefore was unable to refund the deposit for another 2-3 weeks. Since I work in accounting and with credit cards all the time I knew what she was telling me was just an excuse or bogus. She doesn't need to access a computer to confirm the deposit amount owed... she has a hard copy of the rental agreement. I inquired with her if her merchant account was still active and she said yes. I then said to her, "you can process the credit on my credit card manually. I know you have the credit card slips since you took an imprint of my card, and you know how much you owe me because of the rental agreement paper copy." I also told her I'm a local so if she needs assistance in completing the process I will help her. She told be she can see what she can do and basically hung up on me. Needless to say I didn't get a definate answer to when the deposit will be returned to my card. So, I called my credit card company to dispute the charge. Since I have proof of the credit owed to me and it's been over a month, the credit card company is taking care of it.

    My advice... if you end up renting from them and upon returning the rental unit (and before you leave their office) make sure they refund the security deposit to your card right then and there (get a copy of the cc receipt). There is no reason for them to wait to process the credit a day or two later... or even weeks later.

  • Jo
      26th of Oct, 2010
    -1 Votes

    Absolutely right on these people!!!

  • Li
      26th of Nov, 2010
    0 Votes

    Same issue with security deposit not being returned.
    I'm going through my credit company to have it reversed, pain in the butt that will take 45 days but at least I get it back.

  • Uk
      6th of Dec, 2010
    0 Votes

    Same problem, tried to get security deposit back, lots of very friendly excuses, but still no deposit returned. I have lodged a dispute with the credit card company to get the money back. Lets hope I do.
    What I don't understand is how this company seems to be getting away with it, why have the credit card companies not withdrawn their merchant status?

  • Ro
      15th of Dec, 2010
    0 Votes

    Same problem to me. I'm from Italy and I rented from them in July. Still waitinf for a refund. Stay away from them!

  • Dk
      25th of Jan, 2011
    0 Votes

    Doreen and Heinz Willner did not return the security deposit from an RV rental July 2010. The credit companies only allow 100 days to dispute a charge. Doreen said she would talk to accounting about refunding it and never ever did. No answers to telephone calls, emails, etc. There is a lack of sincerity, honesty, trust worthiness about Doreen and Heinz . We had serious safety complaints about the RV and again, there was absolute denial of the safety issues associated with the RV. I feel like they totally frauded us.

  • Uk
      26th of Jan, 2011
    0 Votes

    I have finally managed to get my money back through the credit card company. I wanted to pursue a criminal case against alldrive but the credit card company wont do it.
    Also, Alldrive have now gone out of business, they now trade under the new name of ALLWEST RV rental, BEWARE, stay clear and spread the word. The more damage and bad press we do to this company the better.

  • Ch
      16th of Feb, 2011
    0 Votes

    I touched a vehicle on my visit there in July 10 (and by touch I mean I rubbed off most of the rubber with my thumb from the vehicle and there was no damage on the RV) and I was honest and told them about the incident. They took $1, 000 from my credit card and promised to return it in a month. I have been following up with Doreen on the matter but no responce by e-mail or by phone. I have just contacted AllWest but i don't expect that to go anywhere either. Any advice for me?

  • Uk
      16th of Feb, 2011
    +1 Votes

    lodge a dispute with your credit card company ASAP!!!
    they should sort it out for you.

  • Tw
      17th of Feb, 2011
    +1 Votes

    We had similar experiences. There is no consumer protection worth speaking of in Canada so it really is "visitor beware". We did get our money back by lodging a dispute with our credit card company Mastercard though that does not mean we are happy with past events. Not surprising that the have arisen like a Phoenix from the Ashes. No doubt ready to fleece the next lot of unsuspecting tourists. As the last post suggested - lodge a dispute ASAP.

  • Ch
      17th of Feb, 2011
    +1 Votes

    I have managed to get through to All West RV and spoke to the same lady Doreen (I called and left a message that I wanted to rent an RV and she called me back). I started to get a bit hot under the collar, but to her credit, she calmed me down and explained that the bailiffs arrived at the offices of All Drive and seized everything - furniture, desks etc and I believe all available RVs on behalf of the landlord . It appears that All West was then created by the Ford dealer there who had leases on the vehicles and so now it is a new company. They also have no records to All Drive Files beacuse the bailiffs took them.
    Doreen asked that I send her the Rental Ageement which I did this morning and that shows the 'overpayment' of the $1, 000 that I discussed above. We'll see what happens from here, and I'll post the end result up to be fair to all.
    Regarding the dispute with the bank, I was wrong - it was actually my Debit Card and so I don't think I have any recourse. I will however contact my bank next week with the same information if Doreen doesn't come through.
    Thank you all for your interest. It is great when strangers come together and take the time to help each other out!

  • We
      23rd of Feb, 2011
    +1 Votes

    More or less the same thing happened to us in august/september 2010. I'm still waiting for the refund of my deposit of 1000, - $can. After several phone calls with 'Edith ' in Langley (telling me weird stories I now found out that Alldrive Canada doesn't exist any more but their new name is : All West RV. Same place, same people, same crooks in Langley/Vancouver, different place in Calgary, now in Airdrie. Since I#m in Germany and a legal suit would cost me more then they owe mw, lets do everything to discredit their business and keep people from renting from them. I'm ashamed that these people are of German origin and it spoiled our vacation in Canada after all.

  • Mr
      30th of Mar, 2011
    +1 Votes

    I rented an RV in 1999, when I picked it up in Vancouver there was a dent in the side, I made Doreen aware of this and she confirmed that it had been logged. When I returned it two weeks later I was told I would have to forefeit my deposit as it wasn't damaged when I took it out.
    Doreen was nowhere to be seen & because I hadn't got the time to argue as I had a plane to catch a few hours later back to the U.K. Well you know the rest.Needless to say I was just another sucker .

Post your comment