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All Brite Kitchen Frank Lamark - Cabinets

All Brite Kitchen Frank Lamark - Cabinets review: Theft 63

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Author of the review
7:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Here I am back again on August 26th with no cabinets. It's been 2 years. Frank Lamark is a liar and a thief he continues to steal from the community. The Con-Artist is using RTA-Cabinets and Cabinets Direct to continue to steal from people. DO NOT ORDER FROM THIS Thief! The location All Brite Kitchen 367 Georgetown Square, Wood Dale, IL looks closed and the phone is disconnected if you have outstanding cabinets or refunds you will not get it. This man continues to open new companies with different names to steal from innocent people.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

63 comments
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fake_account
, US
Oct 08, 2018 9:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i have tried to delete my account and have the owners of this stupid website remove any pictures or posts i've made but they won't. i've been repaid in full and now wish to have these posts deleted

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fake_account
, US
Oct 05, 2018 2:54 pm EDT
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Frank Lamark called me on Monday and sent me a cashiers check from US Bank for my full refund. I'm happy to say I've been repaid. Thanks for being a man and keeping hour word Frank. I will delete the pics as soon as I figure out how to . I'm dropping my case with law enforcement. Thanks

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fake_account
, US
Oct 01, 2018 2:05 pm EDT
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received a call from Frank Lamark stating i will receive a cashiers check overnighted with tracking in 1-2 business days. i'm giving him the chance to make good on this

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Shop RTA
Chicago, US
Oct 05, 2018 1:38 pm EDT

***Management*** This customer was refunded on [protected]. Anyone wishing to obtain proof of refund please contact us via our website. Thank you

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Shop RTA
Chicago, US
Oct 05, 2018 1:40 pm EDT
Replying to comment of Shop RTA

***Management*** This customer was refunded on [protected]. Anyone wishing to obtain proof of refund please contact us via our website. If you also actually take the time to READ any of these ALL customers have been refunded or their orders have been fulfilled. Thank you.

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fake_account
, US
Oct 01, 2018 12:56 pm EDT
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Good Ole Frank stating his new Yacht comes in July...Hmmm funny, you owe lots of people money but you can buy a yacht. Frank has a nice piece of property on the lake as you can see . Will leave his address private for the time being

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fake_account
, US
Oct 01, 2018 12:20 pm EDT
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here's frank lamark and his new yacht that he bought from defrauding us. give him a shout on facebook and let him know how much we appreciate it. the judge will love to see this. just more evidence. sell the yacht and pay us frank. https://www.facebook.com/franklamark

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fake_account
, US
Oct 08, 2018 9:49 am EDT
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i apologize - this is not the correct Frank Lamark. admin should remove this

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fake_account
, US
Oct 01, 2018 11:27 am EDT
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this is a repeating pattern with Frank. I paid 2, 045 in may 2018. after numerous delays i finally cancelled my order. was told of 30 day refund policy. waited. asked for tracking and got a fake tracking #. i then let them know that the authorities and lawyer is now involved and i've begun contacting victims for a class action lawsuit. i received tracking last week stating check would be delivered thurs. i received a bounced check too. i contacted sales@cabinetmania.com alerting them about the bounced check and deceptive practices. they said they would issue a cashiers check and send tracking today 10/1/18. the authorities and lawyer have email chain along with felony bounced check. i've been more than patient with Frank/cabinet mania and just want my money back. i am more than willing to fly to Illinois and prosecute to the fullest along with small claims court. if Frank was a smart decent man he'd just refund me and shut me up. the evidence just keeps mounting

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Shop RTA
Chicago, US
Oct 05, 2018 1:50 pm EDT

***Management*** This customer was refunded on Oct 2018. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

Vicki Vio
Vicki Vio
, US
Mar 26, 2018 11:46 pm EDT

On Jan 2nd, 2018 this is our Order#[protected]-1

1. I put in my order for a complete kitchen for RTA cabinets with cabinetmania.com on Jan 2nd, 2018

2. They were fully paid with an e-check, as that was all they would accept. 1/2/2018

3. Was told at the most would be a 4 week delivery 1/2/2018

4. Repeated emails back and forth. They always claimed the cabinets were shipped out, but would never give me a requested tracking # 1/26/2018

5. Repeated calls and nobody would answer. I left messages and they didn't call me back. I told them if they needed more time, just commuicate it clearly with us.2/1/2018, 2/4/2018, 2/9/2018

6. On Feb 19th, 2018 I kindly asked them repeatedly that we have no kitchen and we despearately needed them delivered.

7. On Feb 22, 2018 I offered to give them a BONUS if they would get me the cabinets sent out and I would post our photos so they could use them

8. Feb 26, I asked them if they needed more time, I would be willing to wait if they would just let me know. They always repilied back that they didn't need more time, the cabinets are shipped.

9. March 7th, we just gave up believing in this company and requested our refund...in which they replied that they would refund us.

10. March 16th, the 'refund' check came in. A few days later our bank informed us the check was NOT GOOD and it was marked as NSF

11. March 16th, informed Cabinet Mania LLC the check was NOT good, they said they had a customer bouce 2 large checks on them and they would get us a cashiers check delivered to us via Fedex and we would receive it by the coming Tuesday. Which would have been 3/21/18 . It never came and Fedex says that is not a good tracking number that Cabinet Mania gave us.

12. 3/23/18 Cabinet mania contacted me when I told them the tracking # was not showing on Fedex, they said that is because Fedex has not picked it up yet (so this is now Fedex's error?)

13. Checked again on 3/2618 NO Fedex tracking with the # they gave
me

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fake_account
, US
Oct 01, 2018 12:59 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Vicki Vio

dont give up. class action coming. call the Illinois Attorney General and the police dept

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Shop RTA
Chicago, US
Oct 05, 2018 1:37 pm EDT
Replying to comment of Vicki Vio

***Management*** This customer was refunded on 3-7-2018

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Scammed by frank
, US
Nov 01, 2017 6:39 pm EDT

Has any one ever been able to track down this slimeball frank lamark? I was ripped off as well. I would love to have an address for him so I can have a face to face meeting with him. Any help is appreciated

Vicki Vio
Vicki Vio
, US
Mar 27, 2018 12:05 am EDT

I am one of his latest victims. Can you please help me get my money back too? I just posted my nightmare and want his physical address also. Thank you..

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fake_account
, US
Oct 01, 2018 1:00 pm EDT
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dont give up. class action coming. call the Illinois Attorney General and the police dept. i have his address but am holding off for now on giving it out. see newest posts below. he bought a new Yacht in July with our money. his house is on a lake

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bugdout
Dover, US
Nov 28, 2016 4:53 am EST
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this is Bugdout again and my refund check locked up my bank account for 8 days and the check was no good. I have still been trying to get a refund or cabinets and they stopped answering my emails again 3 months ago. I have filed a claim with the Illinois Attorney Generals office to try the legal system for my refund.

Vicki Vio
Vicki Vio
, US
Mar 27, 2018 12:06 am EDT
Replying to comment of bugdout

He sent us a 'refund' and guess what.. It bounced. I have posted photos of the NSF check and fees.
He is a horrible criminal and MAN.

Scammed by Frank Lamark
Scammed by Frank Lamark
Ithasca, US
Nov 22, 2016 8:06 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Located this about Frank Lamark online, it makes me wonder.

http://www.courthousenews.com/2015/04/14/consumer-fraud.htm

CHICAGO - Illinois claims a Franklin Park businessman keeps taking money for cabinets he doesn't deliver, then changes his company name to duck complaints; click headline to see defendants in Cook County Court.
Here are the defendants: Click Marketing Inc.; In Stock Cabinets Inc.; Shop RTA Cabinets Inc.; World Class Commerce Inc.; Frank Lamark Jr., individually and as president of Click Marketing Inc., In Stock Cabinets Inc., Shop RTA Cabinets Inc. and World Class Commerce Inc.

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Shop RTA
Chicago, US
Nov 20, 2016 4:50 am EST

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Management Update

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24th of Aug, 2010 by rodr - Customer Name is Ruth Rodriguez - This customer recieved all there cabinets as well as compensation for their inconvenance and pacience.

28th of Jul, 2011 by Looking to find! - After furthur review we have no record of any order placed by joe@mastercraftremodeling.com. The website mastercraftremodeling.com is also not active. We would need furthur information to solve this complaint.

19th of Apr, 2012 by Scammed by Frank Lamark - This fake post was made by Scott Ohnmeiss who is the owner of the people ferret website he listed. Scott Ohnmeiss makes his money as an affiliate marketeter making up fake complaints like this one and driving traffic to his website in hopes of making money on you if you click one of his affiliate links. If you would like to learn more about what an "affiliate marketer" does or hom he makes his money you can visit http://www.ipage.com/affiliate/ftc-disclosure.bml

7th of Jun, 2012 by MasterCraft Kitchen & Bath - Is a duplicate complaint from 28th of Jul, 2011 by Looking to find! - We have reason to believe this is also a fake review since we do not have any record of this customer placing an order with us.

13th of Nov, 2014 by Patryycja - Customer Name Patrycja Missiuro - Customer was refunded in full on 12-1-14 Proof of a refund is made public here: http://www.shoprtacabinets.com/pdf/Missiuro-Patrycja.pdf

23rd of Dec, 2014 by bdennison81 - Customer Name is Brandy Dennison - Customer was refunded n full on 1-5-15. Proof of refund is made public here: www.shoprtacabinets.com/pdf/bd.pdf

15th of Jan, 2015 by bugdout - Customer name unknown. But if you look at the thread this customer has acknowledged they received a refund on July 2014. Here it there statement: UPDATE...I would like to let everyone know that I received my full refund ($2500) yesterday in the mail. I ordered my cabinets March 2014 and was offered a refund July 2014. After lots of emails, some answered some ignored, my file with this company is finally closed.

19th of Jan, 2015 by silvia Selan - Customer name is Silvia Selan. This customer has been refunded in full. Proof if refund made: Refunded on 2-10-15 Fedex [protected]

22nd of Jan, 2015 by Steve Williams1 - Customer name is Steve Williams. This customer has been refunded in full. Proof of refund to the public here: http://shoprtacabinets.com/pdf/330.pdf

6th of Feb, 2015 by JohnnyGio - Customer Name is Silvia Selan. This customer has been refunded in full. Proof of refund to the public here: Refunded on 2-10-15 Fedex [protected]

8th of Feb, 2015 by fdaddabb - Customer Name is Frank Daddabbo. This customer has been refunded in full. Proof of refund to the public here:Refunded Fedex # [protected]

20th of May, 2015 by Done waiting...time for action - Customer Name Michael Anderson. This customer has been refunded in full. Proof of refund to the public here: http://www.shoprtacabinets.com/pdf/380.pdf

Shop RTA would like to acknowledge these customers complaints have been setttled in full.

We take customer service very seriously and will work to great lenths to correct any issue that comes up.

If for some reason we have dropped the ball in customer service we would like to sincerally appologize to any customer who was inconvenanced.

Thank you!

************************************************

Management Update

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tammy wi
Uniontown, US
May 21, 2015 2:13 pm EDT

My name is Tammy and my order is #600000113I. ordered cabinets and did not receive them. Have been emailing and calling everyday for my refund. was told on april 30th that a check would be received within 7 business days. It is May 21st and still no check. I have emailed frank and maria and world craft cabinetry and still no response. How does this man sleep at nite doing this to people and taking their hard earned money! How does he keep getting away with this.

Vicki Vio
Vicki Vio
, US
Mar 27, 2018 12:08 am EDT
Replying to comment of tammy wi

Oh, don't worry about any refund check, because even if you get one... it will be NO good. Our 'refund' was an illegal NSF check deliberately mailed using the USPS. Check out my photos

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Done waiting...time for action
Churubusco, US
May 20, 2015 9:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Bugdout...wait til the check bounces, like mine.

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fake_account
, US
Oct 01, 2018 1:01 pm EDT
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dont give up. class action coming. call the Illinois Attorney General and the police dept. we've all received bounced checks as well

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Done waiting...time for action
Churubusco, US
May 20, 2015 9:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Shoprtacabinets is a scam. Frank Lamark is no man, or he would refund everyone and close his doors. After numerous lying emails, I received my refund check Saturday. It bounced...and he wants to send another check...lol. Nope, I want a cashiers check overnighted. My only other alternative would be to have my guys go up there and get the cashiers check from him in person. I hate waiting, and hate waiting on [censored]bags even more. My $3275.62 will be back in my hands soon. I have open cases with my attorney general and the attorney general of IL. I also opened a case with the State Police. Short of just showing up, which is coming real soon, I have done about everything else. How can one little rodent have so many enemies, yet no one has trapped him? Does he hide in his house all day and sneak out at night? From what I am reading, the law is coming down on him soon, along with people like us...

Vicki Vio
Vicki Vio
, US
Mar 27, 2018 12:10 am EDT

Our 'refund' check bounced also. OH, that's illegal right? Oh isn't it also illegal to steal from honest people? He will answer for all this. I am going to post my NSF check that he sent us. He's a rotten MAN.

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bugdout
Dover, US
May 13, 2015 7:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

UPDATE...I would like to let everyone know that I received my full refund ($2500) yesterday in the mail. I ordered my cabinets March 2014 and was offered a refund July 2014. After lots of emails, some answered some ignored, my file with this company is finally closed.

Vicki Vio
Vicki Vio
, US
Mar 27, 2018 12:11 am EDT
Replying to comment of bugdout

Did your 'refund' bounce like a rubber ball like ours did? What happened?

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Shop RTA
Chicago, US
Oct 05, 2018 1:48 pm EDT
Replying to comment of bugdout

***Management*** This customer was refunded in May 2015. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

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Act Now REI
Las Vegas, US
Apr 17, 2015 1:08 pm EDT

WOW. Looks like I am not alone. I placed an order for $2, 354.00 in June 2014 and never received my order. I tried getting a hold of shoprtacabinets.com, but got a very vague response. I even went as far as to create a fake account to try and reach the company. It worked for a short time, once they found out it was me they deleted all my accounts and will not respond to my repeated emails. I cant believe how easy it is for Frank to take peoples money, and not deliver the goods, and then not even give the money back.

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bugdout
Dover, US
Mar 04, 2015 8:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

Frank, I see in your post that I do not have sufficient information to update my status for my refund. PLEASE tell me what you need to know to take care of this. I have about 45 emails with your "customer service" department regarding my refund including 3 that say you are going to process my refund and send it out next week, the first one was in July 2014. I ordered on March 14th 2014, my order number is [protected], I really think I have been very patient and respectful and I wish you would please get this resolved. I sent my address and phone number again so feel free to call. We had been trying to refinish our kitchen before opening our house for fostering kids because I didn't want to have such a big project going on to save added stress on the kids, thanks for messing that one up for me.

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LegalActionNow
Depew, US
Mar 03, 2015 5:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I made an order on 11/6/2014. It has been 5 months and I have neither cabinets nor a refund. The last communication I had from the company was on January 7th and they said my order would ship next week. I have not received anything. I requested a refund and got no response. If you call the number [protected] you get a recorded message saying to email customer service. Customer service never responds. Also, the ticket submission system (another way to try and get support) has also been disabled. A legitimate company does not behave this way. If you look carefully at the positive reviews on the site, they are all form people who have made an order but not yet received product. We all know the company is great at taking orders and money. It is the fulfillment where it fails.

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Shop RTA
Chicago, US
Feb 12, 2015 10:26 am EST

Customer: Silvia Selan

This customer has been refunded in full. Originally customer accidentally provided the wrong address for us to send a refund check to them. It was subsequently returned to us. We have then re-issued a check to them via Fedex which they have since received.
Thank you for your cooperation Silvia!

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fdaddabb
Las Vegas, US
Feb 08, 2015 11:47 pm EST

DarcieM596, maybe you can put a call or email in for me. If it was so easy for you to get communication and response, maybe you can help me out. I have never ever dealt with a company as horrible as this one. Hard to believe one person can have such a good experience and the other dozen of us, that I have personally spoken with, can't get any positive response.
Amazing

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Shop RTA
Chicago, US
Oct 05, 2018 1:48 pm EDT
Replying to comment of fdaddabb

***Management*** This customer was refunded Feb 2015. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

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DarcieM596
Deerfield, US
Feb 08, 2015 5:00 pm EST

I'm now a repeat customer from shoprtacabinets,

This new kitchen I spent $8692.89 with them and you're not going to beat their quality for the price. Bottom line. I was hesitant, too, but the cabinets look fantastic. Solid Maple - EXACTLY like the photos of the finish.

They assemble easily. I will say that a couple (this is out of 20+ cabinets mind you) of the cam lock hardware pieces were bent, and one was broken. They were easy enough to manipulate, and don't affect the structure - just a quick countersink and a screw. So, further, I got the full-extension, soft close drawer glides.

This part of my first order wasn't included in the shipment (again, sizable order we're talking). Once I got a message to claims, called me back next morning and the brackets were on the way along with some free touch up stain.

Think I covered most aspects of how they do business.

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fdaddabb
Las Vegas, US
Feb 08, 2015 12:31 am EST

Have to agree with JohnyGio, I call, and call and call...leave multiple emails and get zero response. The occasion I did get a response, it has been a lie. I have been told my refund is in the mail for 2 months now. When will I get it. When will everyone else with complaints are all over the internet get resolution?
Enough is enough

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DarcellM1965
Spring Hill, US
Feb 07, 2015 3:40 pm EST

I found out about ShopRTAcabinets.com while searching Craigslist for kitchen cabinets. I ordered samples of the cabinet doors that I was considering and was very impressed with the quality of the doors. Then I ordered just the wall cabinets, as I would prefer to do my kitchen in two parts. The cabinets arrived quickly and the assembly was as simple as it could be. I put four cabinets together in thirty to forty minutes. The cabinets are a very good quality and I am pleased with the product. I will be ordering the base cabinets after the first of the year.

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JohnnyGio
Chicago, US
Feb 06, 2015 1:33 pm EST

Wow lol lol lol frank is really good at writing all those fake reviews... Look as great as the ones on his website! Lol lol lol amazing how those three excelent reviews were all posted today in a matter of hours. Very creative dude, instead of selling cabinets, you should write fictional books and make money off of that instead of stealing from all those customers online. Its been 8 months, where are my kitchen cabinets? Opening all those websites under different business names and disappearing with everyones money. Left four voicemails yesterday and the day before... Why wont kara answer my calls?

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Shop RTA
Chicago, US
Oct 05, 2018 1:45 pm EDT
Replying to comment of JohnnyGio

***Management*** This customer was refunded in Feb 2015. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

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BillCVirginia
Portsmouth, US
Feb 06, 2015 9:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

This is now the 4th kitchen I have designed using ShopRTAcabinets.com since I first used RTA and became familiar with the product 3 years ago when long time clients were building a waterfront home in Virginia which had gone WAY over budget. I learned to make the cabinets work in the challenging design, and the result has been just beautiful, as well as functional. Despite working within a restricted budget, the quality of the kitchen in the million dollar home is totally "up to snuff" with any custom built cabinet. I know that our finished kitchen will be fabulous as well!
To be honest, I did go to Lowes & Home Depot for a price on their lowest price semi custom line of cabinetry to use as a comparison, but my mind was already made up on RTA. The Lowes cabinetry was just a standard Shaker design, and nowhere near as complicated design with details plus did not include any cabinetry in the walk in pantry, pricing out at nearly $33, 000 (and a "kitchen specialist" who stated that I would never do it for less). The RTA cabinetry, predominately in painted/glazed linen, with extensive details and every option, plus the island and pantry in Shaker Honey, came to a total of about $15, 600 for a far more exciting, high end looking deign; granted, we have to have our carpenter put them together, so that might add about a thousand dollars to the cost, but the savings allowed us to get the appliances and granite of our dreams!

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HotMomma1232
Saint Cloud, US
Feb 06, 2015 8:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

We are Melisa and Gaswhin writing to share our experience in design and order placement with Shop RTA Cabinets
Since January 12th Kara has been assisting us with our design and cabinet selection and she has been really amazing. She listened to what we wanted, and although my drawing ability is limited she created a design that was clean and just perfect for our space and for us.
She has spent the last week working late into the nights helping us, answering a million questions, clarifying and explaining over and again all of the things we are trying to understand about this process.
She is obviously great at what she does. Her ability to work with us and her patience as decisions were made and then changed is what kept our business with the RTA store.
There are many places to buy cabinets for many prices and in many designs. We bought our cabinets from Kara because of how she was so dedicated to us, as if we were the only customer (we know we weren’t).
We have many upscale rental properties and will be back soon to ask for Kara’s help. If the cabinets are as great as Kara I think we have made one of our best decisions in going with them

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MarkD12
Chicago, US
Feb 06, 2015 8:12 am EST

I have bought from ShopRTACabinets.com 3 times now and have had nothing but fast.efficient, and actually very friendly service. I am a contractor who uses them from time to time (and I always recommend them to anyone looking at new cabinets/bathroom vanities) throughout the year(s) and never have had a problem. Even when I received a damaged cabinet one time out of the 100+ individual cabinets I've ordered from them over the years; they sent me a UPS label ( free of charge ... ) in the mail and all I had to do was slap it on my damaged cabinet and send it back; I got my new cabinet within days of sending my return back to them.

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silvia Selan
Miramar, US
Feb 05, 2015 6:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi Frank,
I would like to see proof of my refund...
I'm still waiting for the refund... I sent you the correct address back on January 2nd. Which I don't know why you don't have the correct one in the system when I had sent you a "change of address" back in October 2014. How does it take over a month to send a refund... Actually the refund was issued back in mid December... I've been dealing with this headache and haven't had a kitchen or bathroom vanities for 1/2 a year already! You need to give a sincere apology to the other people on this report :( I've tried calling the number you posted but no one ever answers and left multiple voicemails and no returned calls. So basically that number doesn't work. I need you to send the refund via FEDEX already so I can have a tracking number.

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Shop RTA
Chicago, US
Oct 05, 2018 1:47 pm EDT

***Management*** This customer was refunded on Feb 2015. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

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Shop RTA
Chicago, US
Feb 02, 2015 4:06 pm EST

Hi, this is Frank (the person being "reported").

I see the person who wrote the report goes by the name of "RODR" and lists Wood dale as a residence.

After searching our database, I see we have only one customer in Wood Dale with the first name "RODR.

According to our customer support records, this person has been successfully received their order in full over 8 years ago.

More importantly, I'd like to extend a sincere apology to the customer who posted this report for any and all inconvenience.

If someone will contact me with more details, I'll better be able to get to the bottom of where the ball was dropped in our customer service funnel. It would help improve customer service overall and I'd really appreciate it!

As for the other people on this report the following is to update:

bdennison81 refund was cashed

silvia Selan: customer provided us the incorrect address to send their refund so it was returned to us. We have re-issued.

Patryycja: Was refunded also in full and was cashed

bugdout: not sufficient info to provide an update

Steve Williams1: Just canceled their order last week and its our policy to issue refunds within 7 business days.

If anyone would like proof these customers where refunded in full we would be glad to provide it to them.

If anyone else has any other questions please dont hesitate to call us at [protected]. Thank you in advance for your pacience since we do deal with hundreds of customers a day and we do our best to get to everyone as soon as possible.

Frank

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Steve Williams1
Fond du Lac, US
Jan 22, 2015 3:54 pm EST

I am in the same boat. 11+ weeks after order was placed. Finally got a response that said it would ship on week of 1/12. Nothing. Then claimed 1/19. 1/19 ended up being MLK day so they claimed that to be the reason they didn't ship. Then said they will ship on 1/21. Again nothing. I have been asking for a refund now with no response. Order #[protected], $2, 608.07

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silvia Selan
Miramar, US
Jan 19, 2015 11:27 am EST
Verified customer This comment was posted by a verified customer. Learn more

Ok, I'm tryting to get incontact with Frank LaMark...

please send my refund.

i placed an order on october 1st and now its Jan 19, i sent numerous emails and left a million voicemails and no one responds. i have politely asked to please send my Refund and no one tells me the status. only in the beginning they said my order would be shipped the "next week" over 3 times. i had an account online and they have deleted it. i made an order for cabinets for my kitchen and two bathrooms. They charged the check and took the money from my bank but i still dont have my cabinets. And reviews on their website are way different than the negative reviews on BBB and anywhere you google. All i want is my refund., ive been without a kitchen and bathroom for over 5 months and they ruined my thanksgiving, my daughters birthday party plans and christmas, and new years. I have a 4year old and a 2 year old and its impossible to be without a kitchen or bathrroms. please email me back Silviaselan@yahoo.com or call me.

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Shop RTA
Chicago, US
Oct 05, 2018 1:45 pm EDT

***Management*** This customer was refunded IN JANUARY 2015. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

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bugdout
Dover, US
Jan 15, 2015 7:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been trying to get my $2500 back from this company since July 2014. I have been told 3 times that my refund was going to be processed and I would receive it in 10 business days. We ordered the cabinets in March 2014 so we could redo our kitchen before taking in foster children in our area. When we got close to the 5 weeks I was told my cabinets would be shipped we tore the old kitchen out to make the layout changes before the cabinets came in. We are still waiting for the refund so we can get our house opened by the state. There are 142 foster children in the system in our area and 65 are in groupe homes because there are not enough foster families...Thank you Frank!

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bdennison81
Pensacola, US
Jan 09, 2015 10:33 am EST

I will be happy to update this board as soon as I recieve the refund mentioned above. As of yesterday's mail, January 8, 2015. I have not recieved a check. The above copy attached is a bill pay printout from the online banking service of Citibank. The bill pay service through a bank cuts a cashiers check and mails it out for their customer. The processing time for this is normally 1-2 days and the mailing time would normally be first class and take approx 5 business days. Unless the business had NSF funds when the bank went to process the payment, then the bank would not send out the bill payment requested and the customer would have to start all over after the account is brought in the postive. The person getting the refund would never know and still assume that a check is on it's way. I know all this because I've worked in banking for the past 15 years and very familiar with this process as all banks operate their bill pay service similiarly. Frank, I will once again give you the benefit of the doubt and anxiously check my mail today. Will keep this board posted on any updates.

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Shop RTA
Chicago, US
Jan 05, 2015 8:30 am EST

Customer bdennison81 has also been refunded. Proof of refund was attached.

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bdennison81
Pensacola, US
Jan 03, 2015 11:23 am EST

I have yet to hear a response back from my emails sent regarding my refund from sales@shoprtacabinets.com or customerservice@shoprtacabinets.com or even support tickets left at shoprtacabinets.com. If you take customer relations very seriously, someone should contact me back regarding my refund of 2677.01 from my 8.23.14 order. The one I've been told since 12/8/14 that it was on its way.

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Shop RTA
Chicago, US
Oct 05, 2018 1:44 pm EDT

***Management*** This customer was refunded on JANUARY 2014. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

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Shop RTA
Chicago, US
Dec 24, 2014 5:13 pm EST

Customer 13th of Nov, 2014 by Patryycja was refunded according to our terms and conditions on the website. Here is the refunded check cashed by the customer www.shoprtacabinets.com/pdf/1.pdf

We take customer relations very seriously. If a customer cancels an order we will process refunds according to our terms and conditions posted on our website

If anyone in the future is inquiring about a refund please email us at customerservice@shoprtacabinets.com
Management

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bdennison81
Pensacola, US
Dec 23, 2014 12:16 am EST

Another scammed customer of shoprtacabinets.com, placed order for 2677.01 on 8/23/14 and never received cabinets or refund. Anyone that has been scammed I would be interested in talking to, my email address is bdennison81@gmail.com. I'm pursuing legal action against Frank Lamark.

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Shop RTA
Chicago, US
Oct 05, 2018 1:46 pm EDT

***Management*** This customer was refunded in Dec 2014. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

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Patryycja
Somerville, US
Nov 13, 2014 3:04 pm EST

I want to add to this thread, I have been scammed by Frank Lamark and shoprtacabinets.com who just stole $3324.63 from my bank account. I am going to keep posting this until he refunds me money.

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Shop RTA
Chicago, US
Oct 05, 2018 1:43 pm EDT
Replying to comment of Patryycja

***Management*** This customer was refunded on November 13 2014. Anyone wishing to obtain proof of refund please contact us via our website. IF YOU TAKE THE TIME TO ACTUALLY READ ALL THESE BOGUS COMPLAINTS YOU WILL SEE ALL CUSTOMERS HAVE EITHER BEEN REFUNDED OR THEIR ORDERS HAVE BEEN FULFILLED . Thank you.

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MasterCraft Kitchen & Bath
Oreland, US
Jun 07, 2012 3:56 pm EDT

I am amazed that you would dispute this Frank. You are a crook who has ripped people off for years. People like you usually run and hide after stealing from others. You are being investigated by the Illinois Attorney General for fraud but I'm the one who is stating untruths? Here are a few links about this thief but all you have to do is google his name and you will find plenty of evidence of what I have stated.
http://www.my3cents.com/showReview.cgi?id=94838
BBB link: http://www.bbb.org/chicago/business-reviews/floor-laying-refinishing-and-resurfacing/all-brite-custom-flooring-in-elk-grove-village-il-88003943

P.S. We did get our money back but not from him. After trying to get our money back from him and listening to months of lies we had to make a police report and submit it to our credit card company and eventually were refunded the money through them. He did nothing to resolve the issue. A word to the wise-keep away from this man and any business he is involved in.

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FL.
New York, US
Apr 24, 2012 11:26 pm EDT

This post has come to my attention recently and I would like to address it personally. This review is completely untrue. If any customer has any issues with any company I own, employee of mine, or any dispute at all, please email me personally at FL00001@hotmail.com and I will address it immediately! The customers in these reviews have received refunds and or products. If you would like documentation to prove this please email me and I will gladly provide to you. Sincerely FL