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Aeliotis Cyprus


Nokia phone

Complaint Rating:  86 % with 7 votes
86% 7
I bought a mobile phone from the above company for €300.00. It worked for a week and then it jammed up so I took it to have it fixed the first thing they tell you, is that I dropped it. I didnt. They couldnt fix it in cyprus so they said they sent it to finland, and that it will take over a month to get it back but they couldnt replace it or give me a phone to get by with. After waiting for a month and a half I recieve the phone and it worked for exactly 2 hours and the same thing happend the phone is obviously faulty and I want a new one but they want to send the phone to get fixed again. So I paid all that money and I have no phone what do I do?
Complaint comments Comments (2) Complaint country Cyprus Complaint category Mobile/Cellular Service Providers


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N  27th of Dec, 2010 by    0 Votes
I do not really have the reply
I was given HTC mobile phone bought from Aeliotis in Cyprus as a present from my bf for the price of 499euro. When I switched on the phone, in the "welcome screen" I could see the logo of T-mobile (a German provider) operating networks in EU and USA. In this way, I realized that this phone was an unlocked phone. Also note, that the box had already been opened when my friend bought it and the instructions as well as the notes on the box were in German. Also, my friend told me that the seller at Aeliotis switched on the phone before giving it to my friend.
The next day, I went to their shop the with my friend, asking them to give our money back. At first, when I told them that the phone was unlocked, the person at the customer service desk was saying that he had no idea what I was talking about. After 5mins of discussion they gave us our money back.
Later, I bought the same phone (in a sealed box) from the HTC agent in Cyprus at the SAME price of Aeliotis. When I told them about my experience with Aeliotis they told me that Aeliotis or any other company can sell HTC phones in Cyprus but they don't accept to repair any faulty phones etc at their service department if the phones were not imported by them (in some cases they have to pay 200euro or so). Therefore, in these cases, the seller needs to send the phone back to the exporting country.
In general, unlocked phones may not have any problem BUT among other things in some cases due to proprietary settings sometimes installed in locked handsets, the phones don't always function correctly with other carriers. Also, there is a risk with the warranty and the service dpt. If you need to send the phone back to the exporting country for repair it may take anywhere from 1-4 months to get it fixed (IF).
So, why should I risk buying an unlocked phone when I have the option to buy the same phone at the same price from the official agent?
A  5th of Jul, 2012 by    0 Votes
I have experienced a similar situation were i have bought a mobile from that Company recently and its faulty. I wont get my money back, nor my phone will be fixed, afterall i have sent it twice to get fixed but when i get it back, the same problems arise the very next day. Not to mention the person at the store that i bought it was ironic and impolite.
What ever happened to my mobile? Nothing. I went elsewhere and bought a new one...
For future reference i advice you to think again when you are about to go buy anything from that Company.

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