A&E Repair / washer repair
horrible service...the first tech came out on March 27th to check the problem. He ordered parts and said they would come by UPS...finally got the parts and set up a day for him to come back. Then my husband had a medical emergency resulting in two appointments reassigned, finally we had an appointment for 4/10 in the afternoon. FINALLY at 5:30om the tech calls and says if we received the transmission...I said what transmission...there wasn't an order for one. The tech said, he wasn't going to bother coming out because we didn't have all the parts. I promptly told him that it's their fault and they need to do something. I called the 800# to complain but they couldn't help me.
On Monday, my husband, who is home on sick leave, got a call and was told the techs would be there again between 8-12. They came and used the parts that were there and said, they needed to order the transmission. The tech also said they would be back on Thursday (today) or if we prefer Saturday and to just call the 800# We did and found out again we were lied to. We can't get them out until Monday the 19th in the afternoon. My husband is extremely frustrated. If it weren't for the fact that he is on medical sick leave, one of us would be losing wages simply because of the wait time. That's three days of waiting. We have dirty clothes piling up because it will be three weeks since the initial call. We attempted to contact Sears home office but couldn't. OH and that reminds me...the first call to the original 800# on my contract which is in TEXAS, the guy scheduled me for whatever time it was and then when I called back because the number of the repair service didn't sit right with me, , , , I found out that the guy didn't listen to the address I gave him and thought I was someone in Texas. THAT WAS THE FIRST MISTAKE YOUR CALL CENTER MADE.
We have all the parts and now JUST SIT AND WAIT! Sent a complaint to home office...
We figured it would have been easier to buy a new washer and have it delivered and installed rather then to deal with this repair service.