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3XP Web Solutions / Bad service

1 125 S Avondale Blvd 105Avondale, AZ, United States Review updated:
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This company 3XP Web Solutions and its owner Garette Craig did to me what no one in an ethical society should ever have to suffer through. I did not think this kind of thing would ever actually happen and I am no different from all the others I have spoken with. I was ashamed and when I told my family what 3xp web solutions did to me, they were actually very supportive, which I needed. My credit card people have been supportive at least after we scoured our family files and records and gave them the evidence they needed (3xp web solutions and its owner Garette Craig are very sneaky and plan their scam tactics very well). They have been in business taking people's money like this for at least three years. Here's generally how it all goes down. They call you at your home and toss out the idea of you having your own web store. The man made it sound very easy (he assured me that it would only take 15 minutes a day to monitor orders and purchases). He made it sound fun - he said I get to design my own web site just how I like it. He focused what we talked about to be mostly the tens of thousands of customers that his 3xp web solutions company would bring to the store with web hosting and world-class marketing techniques. I did some googling at that point and I was at first scared away because when you enter [ 3XP Web Solutions ] into google, there are some fraud alerts and a company SMC won a lawsuit against some employees for using their name which is a serious form of b2b fraud. However, there was also an ethical arizona website (that turns out to be a completely meaningless web page) and their BBB rating was okay. (Oh no!) For the time, last July 08 I was somehow convinced that it would be financially wise for me to put money I did not have into the company 3 XP Web solutions. I was willing to go with a medium web site and marketing plan for around $3, 000. That seems a lot, I thought, but the sales guy was eager. He seemed genuinely wanting to help me make money, and there would be a 3XP Web coach I could always count on (so I was made to believe). Somehow, when I went to pay, I was instucted to pay over $4, 000, and when I protested and said but wait we decided I was going to start with the medium sized option, he was very sympathetic and reassuring. He said that his boss realized that that is not actually an option any more and the only way that I could make any money at all was if I paid $4550. He said it would have to be that because otherwise it would be a small store with no traffic and there would be no point and I would just be wasting my money. So, like a duped statistical victim that I was at that moment (victim of this very bad company) I paid $4550 to 3XP Web Solutions. My credit card, as I noticed the next month, had been charged for just about $5000! For the first two weeks, the people were helpful in getting my store up and running. After two weeks out, I could not get anyone to help me with anything. My coach was not a coach at all but actually just another salesperson - she just tried to sell me more features. When I insisted that the features I paid for do not work and I need help, she would just lose interest, give me no help and hang up, always very abruptly. My store, today, still does not have a single customer. After 8 weeks, I had had enough. I wanted my money back. Guess what their money back policy is? Of the $5000, if I "quit, " as they kept calling it, here are the terms - I would get less that $1, 500 back and I would lose my store (no one is actually allowed even to have their store, ever - if that is not a reflection of this megascam I surely the heck don't know what is!). That is astounding in light of the fact that I paid for what I never even received and moreover for 52 weeks, meaning that I should get back at least (even by their crazy idea of customer service) 52 weeks minus 8 weeks divided 52 weeks which is )0.85 x 5000 or $4, 200 or more dollars. This company is the worst company I have ever encountered. I finally had had with this company and contacted my credit card company. They are working on it. In the meantime, I want to do what I can to empower anyone reading this to avoid this company like the plague. So, in the end, the fraud notices were trying to summon me to the truth and they just were not strong enough for me. Someone who contacted me with a similar experience as mine with 3xp web solutions said that Garette L Craig the owner of 3xp web has a terrible record. Yes, I found this company to be a bunch of crooks who offer a crooked notion of service. Other consumers with experiences with this company please add your complaints and comments so we can help warn others and put this company out of business. As consumers, we deserve honest exchanges of payments and services.

Va
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Comments

  • Ga
      5th of Jan, 2010
    -1 Votes

    Again, I'm not sure who this customer is but I'll bet, this customer never spoke to the owner of the company or requested a refund. Here is the problem as I see it, after reading [redacted]s garabage, customers become upset for a multitude of reasons and instead of attempting to resolve their issues, they find it easier to join all the other complainers who did the same thing before them. If you have a legit concern and have not gone through the proper channels to resolve your issues or get a refund, please call our CS Department at 866-559-8574 ask to speak to me and I'm sure we will find a common ground. If not, then please continue to write statements such as this one.

  • Ho
      17th of Nov, 2010
    +1 Votes

    this is making me lose it my side is hurting so bad, because i am 3xp web store family rite now and ive been trying everthing i could think of to get a sell and as of today zero i spend all day checking orders lower prices ive cut my prices so low that im making 10 cents if i get a sell on something or 50 cents i like the web store but where do they get there prices call of duty2 modern war is still priced at 54.00 dollars when black ops is out now wow!!! the prices of there tvs do they not know people are broke and need a deal i was really sad till i heard the stories of all the rest of those that got the [censor] raping of there lifes such as myself i hopeing something breaks time to check my orders for the 100 time tonight its sad when your own mom say your prices are to high 3xp DOBA could one of you please pick up a newspaper your prices are out of date

  • Sa
      14th of Jan, 2011
    0 Votes

    **********IF YOU HAVE ISSUED ANY PAYMENTS TO A COMPANY THAT HAS NOT PROVIDED ANY SERVICES AND HAVE NOT RECEIVED A FULL REFUND PLEASE CONTACT US - We can get you a full refund if it has been within 18 months since the transaction. We have no upfront fees, or contract to be signed, and no personal information is needed to start the dispute process which on average takes about two - three weeks. If you have been a victim of another form of telemarketing fraud please let us know! --- 800-982-0221 Ext 410 or 800-982-0221 Ext 401 --- email: mcooper@bcarecovery.com or srobinson@bcarecovery.com

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