This is a letter I sent to the manager to the Pearl Distric location in Portland. He met with me but didn't follow up on whether he disciplined the worker and I didn't feel comfortable leaving my kid with this woman after complaining, so I decided to stop going there.
"I am a new mom who has been going to your club for about 5 years now
and am enrolled specifically for your noon yoga classes.. Up until
recently I've been happy with my membership and was excited to enroll
my child in Kids Club when my he turned 6 months old. Since then I
feel like I've been treated as a second class citizen. When he was
very little, I was told by your staff member, Katie that I needed to
cut my workout down to a half hour because she thought he cried too
The whole point of going to yoga classes is to get a good workout, get
a break and de-stress which I sorely need as a single mom. Stepping
out of my class early is not conducive to the spirit of yoga. The
relaxation, savasana stage is very important. Regardless, I cut my
workout to 30 minutes out of concern for my son's well-being.
As he matured I started leaving him at Kid's Club for the full hour
but was told I needed to leave my class 5 minutes early so that I
could get him out by 1pm when they close. I found out later that they
need to give me till 5 minutes after 1pm but Katie gave me a written
"Warning" because I was 2 minutes past 1pm. She said next time I'd
have to pay extra for each additional minute.
She also complained about how my child was crying because she had 2
twins that were crying and they set him off. She seemed exasperated
and unable to deal with the situation. I complained to the front desk
only about the "warning" and they set her straight about the 5 minute
Then when I came in again, Katie said that there wasn't a 5 minute
leeway *again* and I asked the front desk to set her straight a second
This time I was able to stay through the entire class but I still have
to rush down to get my child. After all of this, imagine my chagrin
when another staff member told me I couldn't take my child to the
locker room so I could go to the bathroom because of safety issues.
They said I had to use the Kid's Club bathroom which, after dealing
with Katie's lack of patience and wanting to rush me out, I didn't
want to inconvenience her further by asking. Besides, the toilet in
there is not for adults. It's one of those short ones made for kids.
So, I can't even use the locker facilities because of this clubs time
limits do not provide enough time for mothers to do so. In a perfect
situation, I'd love to leave my child at kids club while I go in the
sauna after class, shower off, and dress. As it is, I have to wear my
gym clothes to the gym, rush out of my class, deal with a rude daycare
person and wait to get home to pee.
As you can understand, I am very exasperated with all of this and if I
didn't love my teacher, Marchond so much I would just go to the
Hollywood location. They are much nicer to my child and even say he is
one of their favorites. I never get hassles there.
So, my suggestion is that you change the kids club hours to be later,
change the weight floor so there is a safe way to get to the locker
room and hire employees who have more experience and work ethic."