The complaint has been investigated and
resolved to the customer's satisfactionResolved Commonwealth Edison Company — Unfair business practices!
resolved to the customer's satisfaction
I am a business owner and my mother got very sick. I had to close my business so I could take care of her. The bills for the business fell behind.
I received a notice from Com Ed stating that they were going to disconnect my service if I did not pay my bill. My mother just passed away recently and I contacted Com Ed to ask them if they would work with me so I could open my business back up and send them money until I was caught up. They said that there was nothing that they could do for me because I was a business owner. I had to take all the products out of my store so nothing would go bad and prepare for disconnection. I closed my business for good because they would not work with me. All this because they would not work with me and told me they were going to disconnect service and they ended up never disconnecting my service. Why did they do this to me? I do not understand why they did not work with me and now after all this time the service never got disconnected. They caused so much grief in my life and I am afraid to open my business back up again for fear of not knowing if they will disconnect service and I will loose all of my products. This is unfair treatment and I have a right mind to talk to a lawyer about this.
When my business was in operation they came out to check my meter each month and pushed my dumpster against the back door of my business so we could not get out. This had to be reported 3 times until someone finally listened. They did not take this complaint seriously nor did they listen or have any compassion.
In closure, they want to raise our rates for what? NOTHING in my book!!!