I received a bill in Sept. 2022 for 34.98, due Oct. 1. I wrote the check Sept. 19, and mailed within a day or so. This is a time period of 13 days, therefore there is no reason why they did not receive on the day required for on time payment. I received another bill, due Nov. 1, showing the payment received Oct. 2, paid in full. But they charged me a late fee of $30.00. I do not believe that is fair, one day and likely some postal error accounted for it arriving in the payment dept. at that time. I did in good faith write the check early enough to ensure it's timely arrival.
I wrote on the bill, attached, that I am unwilling to pay a late fee after the full balance was paid and that I owed no other balance, and asked for my account to be closed. I received a letter stating they were thanking me for being a value customer and would close my account but still send a bill for the 'remaining balance'. I believe this is in error and truly unfair. All my accounts are in excellent standing at this time and have been routinely. I know how this works, I'll keep getting a bill and interest will be added and late fees for not paying the late fee on ZERO BALANCE.
