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Colotox review: Failure to cancel order 62

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8:02 pm EST
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I used the trial order of colotox and was dissatisfied with it. There was no phone number so that I could cancel the order. When I received shipment of colotox at the post office, I refused it and sent it back.
I noticed that this uninformed company charged my account again this month. I am on social security and cannot afford this unwanted and unnecessary product. I does not work as I discovered in santa fe, nm in 1994.
If you do not cancel this order, I will be forced to change my credit card number.
The second product has not arrived as yet because I am on the island of maui in hawaii. Everything goes to honolulu on oahu for further shipment to the neighboring islands like maui, but my bank account has been charged for it.
Cancal - cancel - cancel this order.

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62 comments
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jesusluva2008
Eugene, US
Mar 28, 2009 1:55 pm EDT

They don't inform the customer that the amount of the "Free Sample" is not actually free... you later will have to pay 39 dollars if you do not send the remainding amount of pills after 14 days! this company rips you off and steals your hard earned money! Do not trust them, they are scam artists! The crap doesnt even work!

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dgodowns
Louisville, US
Jan 23, 2009 5:11 am EST

charged for things I did not order
I ordered a $1 trial of Colotox, all I was suppose to pay is $4.95 for shipping and handling. When I received the Colotox, they also sent me Hoodiburst gum and Hoodiwater. I did not order either of them. Then they proceeded to charge my credit card $44.90 for these items. I was told that the fine print stated that orders would automatically be sent if not cancelled. There was not fine print to read.

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Kathy
Madison, US
Jan 20, 2009 11:29 am EST

I am in the same boat. I am still trying to cancel the order. Also, for those that don't know, you automatically get signed up for a Fit Factory membership as well. This was another $29.95 each month. Call [protected] www.fitfac.com

Try this website to cancel the Colotox: GETORDERHELP.COM

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Sharon Knotts
, US
Jan 15, 2009 7:55 pm EST

Ordered COLOTOX for $5.95 S&H. Charged $45.85 and sent additional products I didn't want. Tried to cancel, because charge on card before I received any products. Still got products. Called to cancel any further shipments on 12/04/08. Was on on hold for 59 minutes and then was cut off! Went online to cancel. No more products sent, but new charge on my credit card for $38.95 on 12/24/08. You cannot reach a live person!

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jean
, US
Jan 12, 2009 11:38 pm EST

I placed an order for a 30 day free trial of colotox. I just had to pay for shipping . I cancelled the order on 12/23/08 via the customer service @[protected]. I was even given a confirmation number. On 1/7/09 38.95 was pulled out of my account from colotox. This infact caused an over draft fee of 28.00.
seeing how this was cancelled in december. I consider this theft. Who can I report this matter to

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Dianne Kennady
, US
Dec 28, 2008 9:07 pm EST

I ordered a product on line, which was advertised as a free trial, I was to pay $4.95 for shipping and handling only. However, upon receipt of my credit card bill, I was charged $45.85 instead of the $4.95 I had agreed to. After checking on line, I see many many complaints from this company by people with the same greivances as I. They, are apparently a totally fradulent company cheating people with their false advertisements.

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Sherry Augenstein
Marco Island, US
Dec 17, 2008 10:59 am EST

You billed my credit card twice for a product that I ordered for 1.95 plus shipping. You billed me on 10-27 for 42.85 and again on 11-15 for 38.95. I returned the product exactly the way you requested. I need my credit card credited for both these charges

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Janet Fisher
beaver meadows, US
Dec 08, 2008 8:25 pm EST

I ordered the free trial for 4.95 and got products that I didn't ordered. Like gum and some little bottle of water! I have a attorney take care of it and I suggest you all do the same. This is the worst thing that some company could do to people and to top it all off, Operah said this is a GREAT PRODUCT!

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gwojye
Huntsville, US
Dec 07, 2008 11:34 am EST

they continually charge account for products not sent, can never be reached, can never be cancelled. TOTAL CYBER THEFT ! why doesn't aol go after these provable frauds?

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Beth Juergens
,
Dec 04, 2008 9:46 am EST

I placed an order for Colotox on November 14th. Today is December 4th. I was charged $45.85 and never recieved my order. I can't get though on the phone line EVER and want my money refunded to my Visa debit card and can't seem to get any help from them.

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glenda redenius
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Dec 03, 2008 6:11 pm EST

I had order some Colotox on 11-9 and had 45.85 taken out of my account and then the other day I was looking at my bank accout and another 38.95 was taken out on 12-1 and I had not ordered any thing else. so would like that amount placed back into my accout right away. Please help me, can not get threw to there toll free number at all, been trying for 3 days and always a real long waiting time. Thank you hope to here from you soon Glenda Redenius

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Olivia Holloway
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Dec 02, 2008 4:08 pm EST

I ordered a sample product called COLOTOX for $1.00 shipping and handling charges #4.98, this company billed me $45.85 was taken off my debit card which put me in overdraft, I had to pay bank back 69.95 .When you try to call company you are put on hold 80 or 90 minutes, I want membership canceled and money returned as a refund to my account and the public need to be alert to deceiving advertisment.

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Shalini
,
Dec 02, 2008 1:48 pm EST

I ordered $1 trial pack and got charged for $45.85 and they sent me colotox, hoodia water and hoodie burst gum and now I did not even order any thing and my card gets charged for another $39. Can any body of you help me get their contact number or anything that could help me refund the money?

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Estelle
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Dec 02, 2008 6:36 am EST

Do not fall for this scam, I did receive the Acai Berry that I requested, free trial plus shipping, never did get the Colotox, also free trial, did get my credit card statement and was charged $45.85. It is impossible to get thru to this company wait time is usually 62 min & 23 seconds. Can anyone out there help us shut this place down?

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bonnie Parrish
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Dec 01, 2008 1:39 pm EST

They say all you have to pay is the shipping, They took $45.85 out of mt account . These people need to be stopped . I only wanted to try it to see if I liked it . I paid the full price, these people lie!

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Edward Held
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Dec 01, 2008 9:40 am EST

Ordered a sample of Colotox for the price of $ 4.85. I was billed $45.85 and never received the product. I cannot get through on their phone line [protected])

I want to cancel the order and have my credit card credited for the charged amount.

Ed Held

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debbie
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Nov 25, 2008 8:20 pm EST

Ordered colotox trial size for $1.00 and was sent Zoft Hoodia gun for $10.00 and Hoodie water for $30.00 and they charged my credit card $79.00. I am stopping my credit card payment.

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Patricia Sauter
,
Nov 19, 2008 1:15 pm EST

I have been charged $45.85 on my credit card that I did not authorize. I want this charge removed immediately. The charge was for COLOTOX. I was under the impression that I would receive a sample for $1.99. I have called my credit card company and registered a complaint for this charge that I do not intend to pay.

Patricia A. Sauter

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Donna Cook
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Nov 16, 2008 7:54 am EST

I ordered two products
1- Colotox
2-AcaiPure
One was $4.95 and the other $5.95
When I checked to see the charges on my account, they over charged my account!
1 for $44.85 and 2 for $45.85
I placed the order on 11/10/08 and have not recieved anything yet!
I am very UPSET with this Company, that is if they are a real business!
Do not order anything from this company!

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Robbie Wiley
Huntsville, US
Feb 19, 2009 10:14 pm EST

I have retruned the colotox and asked them to cancel any future order. I am still being charged for it on my debit card. and I wont it stop.

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Sharon Riley
Modesto, US
Jan 21, 2009 10:54 am EST

I ordered a free trial supply and did not want any more. I have been billed for further supplies and do not want or request them. Please stop. I will not pay for something I did not want.

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Karolyn
Golden, US
Dec 17, 2008 3:46 pm EST

Ordered $10 product, , charged $45 because they auto check areas below your submission payment button. NO product received, , nothing.

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cece hammond
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Nov 28, 2008 2:12 pm EST

I did not order colotox, hoodiburst, or the hoodiawater. I don't want it, and I will send it back if someone can tell me how to do that . I also expect it to be taken off may debit card!

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DAVID J MATOUSCH
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Nov 28, 2008 1:11 pm EST

My wife was toll that if she order is product they would give us a 30 day supply with free shipping. I check my visa card and bill us 42.85 for this product. Also we didn't received the product yet can you please look into this matter.

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kzer
Deltona, US
Jun 26, 2009 10:04 am EDT

Can you say SCAM! I returned the product within 14 days of receiving my "free" trial. 11 days later my account is drafted for $38.95. I called that same day and they said they would look in to it. I called 2 days later and was told I would be issued a refund. 5 days later still no refund. 8 days later I went to my bank and filed paperwork to dispute the charge. I called Colotox the next day to let them know I filed a dispute and Claudia the Service Rep. said "then I guess there is nothing we can do for you" and hung up! Better Business Bureau, here I come!

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Betsy Rowe
Silver Spring, US
Aug 26, 2010 9:35 am EDT

This was a real scam and will never try a trial offer again

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Betsy Rowe
Silver Spring, US
Aug 26, 2010 9:33 am EDT

I ordered the Colotox on July 21 and on my order confirmation it said I should receive it by Julu 25 (Sunday). When it wasn't received by Aug. 1, I called and they said the 14 day trial started when I receive the product and to call and let them know when I got it. When I still hadn't received it by the 6th--called again and was told the same thing. Finally received it on the 7th. Called to tell them (both support numbers) and recording said they were having technical difficulties, so I e-mailed them twice in a week with no response. So I tried calling again and now it says their in litigation with the FTC. And, yes, they did charge my account before the 14 days expired.

Betsy Rowe 8-26-10

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calamazoo
Franklin, US
Aug 31, 2009 12:15 pm EDT

I ordered Colotox and I read that I had 10 days from the time I RECEIVED the order to cancel future shipments and to return the product. This company charged my credit card after I had only had the product for 4 days. When I called them the rep said that the 10 days is from when they mail it out, but that is not what their order information had on it. I read ALL the fine print and still lost. I also need to point out how was I supposed to get a 30 day free trial when I had to cancel within 10 days of them mailing the product to me? This company never intended anyone to get a "free" trial, they just wanted your credit card info so they could at least rip you off for one order, possibly more.

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Central Coast Nutraceuticals Inc.
Phoenix, US
Jul 20, 2009 3:00 pm EDT

This appears to be a different company than Central Coast Nutraceuticals. None of our products actually charge those amounts, but just in case we recommend contacting your bank for the correct contact information on the companies that sell those products. If for some reason it still appears to be our company, please follow these instructions.

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kashmir00
Tacoma, US
Feb 25, 2009 3:29 pm EST

Guess what? I read the fine print (all of it) and followed all their procedures and was ripped off anyway so not everyone is just stupid. Some of these companies do prey on those who do not take the time to read every word, but for those of us who do, we should not be liable. But, I have learned my lesson and will not give out my card # online again. So not everyone is lazy, some of us play by the rules and lose out anyway so I would not be defending these idiots until you have all the facts

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Norm
Arlington, US
Feb 15, 2009 2:02 pm EST

Might as well add this for all to see...

Their terms and conditions are more than clear, even concerning the "negative option."

Negative Option Clause:
I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THE TERMS OF THIS AGREEMENT FOR $39.95 PER MONTH PLUS SHIPPING IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.

Look folks. I would be the first to slice-up a rotten vendor, but consumers, in general, have become lazy.

At any time, when you purchase something, make sure you read ALL of the terms and conditions before buying. If you do not perform that very simple aspect of due diligence, then you have no defence, whatsoever. You will be at the mercy of your credit card company, and they are notorious for being bottom feeders. Save time in the long run by just reading and understanding your purchase. Good grief.

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Norm
Arlington, US
Feb 15, 2009 1:31 pm EST

I've read several negative reviews regarding Central Coast Nutraceuticals, and it seems most of the problems are caused by the fact that many people don't read the fine print. If you take advantage of their trial offer, you are obligated to adhere to the agreement, which is consummated when you accept the offer. That is, you agree to a monthly shipment of the product unless you cancel the agreement in writing. You can't claim fraudulent charges if you're just too stupid to follow through with the specifics of the offer.

I am not associated in any way with Central Coast Nutraceuticals its owners or assigns.

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gclare
Ravenna, US
Jan 24, 2009 11:03 am EST

in December, I too fell for the scams of Aci-berry and Colo-tox combo diet. I followed the dosages of 2 pills of acai-berry per day and 3 colo-tox. After 2 days of receiving acai-berry sample pack I received a 30 supply and was billed for it. Colo-tox sample took 3 weeks to receive. I was charged for an additional 30 day supply which has never arrived. I have cancelled both products. The only results I have seen from these products is a 2 pound weight loss, interupted sleep, & severe stomach cramps. My most noticable difference is the size of my bank account. Don't get taken by this scam!

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Zoft Gum
, US
Jan 22, 2009 8:37 pm EST

Zoft Gum Company does NOT sell product directly to retail customers. Zoft products can only be purchased from authorized online distributors or in select retail locations around the world.

This matter should be taken up with the company or distributor that you purchased the product from.

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Kathy
Madison, US
Jan 20, 2009 11:11 am EST

http://www.getorderhelp.com/

TRY THIS PLACE AND SEE IF YOU CAN GET THE ORDER CANCELLED.
IT'S THEIR CUSTOMER SERVICE WEBSITE :)

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yvonne
Thornton, US
Jan 13, 2009 12:24 pm EST

Jean--please watch your bank statements--this company sells your info to other companies:
Fit Factory 29.95 monthly membership
Comprehensive Weight Loss 9.95 monthly membership.
Cancelled my order over a month and a half ago and I am still being charged by their "partner" companies for my "Free" trial product!

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yvonne
Thornton, US
Jan 13, 2009 12:06 pm EST

I filed a complaint with the BBB as well...I think we all should! Watch your bank statements--this company also sells your acct info to Fit Factory and Comprehensive Weight Loss. Fit Fac charges 29.95 per mo and Comp Weight loss charges 9.95. They just continue to steal money from me!

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Kelly
Keasbey, US
Dec 17, 2008 8:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hey Sherry

File a complaint with the BBB @ www.BBB.org. I have done so and the BBB is now handling this issue for me.

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Kelly
Keasbey, US
Dec 09, 2008 11:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

And I would also file a complaint here http://welcome.bbb.org/. The company's is Central Coast Nutraceuticals, Inc. Just thought I would share the information.

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Kelly
Keasbey, US
Dec 09, 2008 10:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

PS: Don't blame Oprah...she has no control over how the company promotes or sells the stuff. I'm sure she was just referring to the product itself. It's not like she owns the company.

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