Coat of Arms Store review: Complaint

After my Mother passed away, I contacted Origins of Names to provide me with two family Crest Plaques. After receiving said plaques, on inspection the design was acceptable except there was a cartoonish depiction of a caveman holding a club character. This does not represent my family with respect and dignity.

I recently sent them both back. One was returned of postage. I will hold that one in case you need to inspect it. The company said they will not refund my money without their authorization or such.

This is Represent and show Dignity to my Family. I deserve and demand more respect than this. I am a disabled Marine Corps Veteran. I expect Expert Service.