Clientele Wealth review: Encashment

Dear Sir/Madam

My name is Sthembiso Vow Shelembe from KZN

I have a problem, since two weeks back trying to claim my money at clientele wealth. they keep telling me to send my certified ID copy which I did twice with different places of certified

First was the copy with post office stamp of certified.

Second was the copy that was certified from police station.

They told me all this copies were unclear

I don't know what is unclear really

Please help me

Your help will be highly appreciated