CB Hotels and Accommodations Choice Hotels Complaints #42-61

Choice Hotels review: housekeeping staff, elevator, shuttle

Annette Sendelbach of Arnold, US

Sep 02, 2019 10:58 pm UTC

We stayed at the Grand River Hotel for three nights. The elevator did not work properly the entire time. They finally put an out of order sign on it on the last day and said they would call the company. The first day the housekeeping staff made our bed and left some toiletries but did not leave towels. We called the desk and they said they would send some up but didn't. We had to leave and when we came back hours later, still no towels. We had to call again and still waited a couple of hours to get towels. The second day when we came back the housekeeper was in our room cleaning at 2:00 in the afternoon and we had to get in to get ready for a wedding. All up and down the entire hallway were carts and dirty linens/shower curtains just balled up against the walls. I have a photo. The last day checking out the housekeepers were using the only working elevator at the far end of the hall and my husband had the luggage cart full of our luggage as we were checking out and he couldn't get on the elevator for at least 10 minutes because they were in the elevator every time. They saw him standing there and got on in front of him and just left him there. We used the shuttle (van) the first evening and my husband told them the brakes were grinding (he is a mechanic). She said oh okay and we got dropped off and then picked up by the same van. The next night we had the shuttle take us to the wedding on the iconic blue bridge. Again, the same van with bad brakes, my husband again said the brakes were grinding. The girl said oh really, my car does that too! She then proceeded to take us to the wrong bridge and we had to direct her. A shuttle driver should know the local landmarks! When we called to get picked up, the same van with bad brakes came and was driven by the general manager, who also did not know where the reception venue was (a local venue that is very well known). We told him about the brakes and he said he just heard that. Finally, we were picked up in a shuttle bus from the reception but he proceeded to tell us that the other vehicle had bad brakes, like he didn't even recognize us from earlier. We did not use the restaurant because we were not going to pay extra for breakfast, which most hotels provide in the price, but heard there were several problems at the restaurant. We spoke to other wedding guests who had many issues with their rooms. The chairs in the lobby were torn. The bathroom door did not shut properly. Just not at all up to par for a "boutique" hotel. Very disappointed. We are choice hotel members. I am not even sure we got our points for the visit as the rooms were reserved as a block for wedding guests. Our card # is CXS98363.

Choice Hotels - housekeeping staff, elevator, shuttle - Photo 1

View 0 more photos

0 comments

Add a comment

Choice Hotels - Billing issues! 43

Choice Hotels - didn't credit proper points! 22

Choice Hotels - rip off 15

Resolved

Choice Hotels - Discriminatioon & Refund Policy 1

Resolved

Choice Hotels - deceptive advertising 13

Resolved

Choice Hotels - Dirty room and poor service 6

Choice Hotels - Unprofessional Boss Alert: My Experience with Brandy Smith Briggs at Choice Hotels

Choice Hotels - Unhappy with Choice Hotels: A Review of Their Visa Signature Card and Reservation System

Choice Hotels - Fraudulent Smoking Charge at Quality Inn Gainsville, Texas - A Warning to Other Guests

Choice Hotels - Refusal of deposit

View all Choice Hotels reviews and complaints

Choice Hotels Contacts

Choice Hotels phone numbers

132 400

Click up if you have successfully reached Choice Hotels by calling 132 400 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 132 400 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 132 400 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 132 400 phone number

Australia

1800 500 600

Click up if you have successfully reached Choice Hotels by calling 1800 500 600 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 1800 500 600 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 1800 500 600 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 1800 500 600 phone number

Ireland

+1 (800) 180-1380

Click up if you have successfully reached Choice Hotels by calling +1 (800) 180-1380 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 180-1380 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 180-1380 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 180-1380 phone number

India

+1 (800) 364-6835

Click up if you have successfully reached Choice Hotels by calling +1 (800) 364-6835 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 364-6835 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 364-6835 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 364-6835 phone number

Mexico

800 616 1147

Click up if you have successfully reached Choice Hotels by calling 800 616 1147 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling 800 616 1147 phone number Click down if you have unsuccessfully reached Choice Hotels by calling 800 616 1147 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling 800 616 1147 phone number

Singapore

+1 (240) 753-7102

Click up if you have successfully reached Choice Hotels by calling +1 (240) 753-7102 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (240) 753-7102 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (240) 753-7102 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (240) 753-7102 phone number

+1 (301) 592-5126

Click up if you have successfully reached Choice Hotels by calling +1 (301) 592-5126 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (301) 592-5126 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (301) 592-5126 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (301) 592-5126 phone number

+1 (301) 592-6687

Click up if you have successfully reached Choice Hotels by calling +1 (301) 592-6687 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (301) 592-6687 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (301) 592-6687 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (301) 592-6687 phone number

+1 (877) 424-6423

Click up if you have successfully reached Choice Hotels by calling +1 (877) 424-6423 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (877) 424-6423 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (877) 424-6423 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (877) 424-6423 phone number

Hotel Reservations

+1 (888) 221-6039

Click up if you have successfully reached Choice Hotels by calling +1 (888) 221-6039 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (888) 221-6039 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (888) 221-6039 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (888) 221-6039 phone number

Vacation Rental Reservations

+1 (800) 300-8800

Click up if you have successfully reached Choice Hotels by calling +1 (800) 300-8800 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 300-8800 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 300-8800 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 300-8800 phone number

Customer Relations

+1 (800) 521-2121

Click up if you have successfully reached Choice Hotels by calling +1 (800) 521-2121 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 521-2121 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 521-2121 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 521-2121 phone number

Choice Privileges Reservations

+1 (888) 770-6800

Click up if you have successfully reached Choice Hotels by calling +1 (888) 770-6800 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (888) 770-6800 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (888) 770-6800 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (888) 770-6800 phone number

Choice Privileges Service Center

+1 (866) 263-2058

Click up if you have successfully reached Choice Hotels by calling +1 (866) 263-2058 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 263-2058 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 263-2058 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 263-2058 phone number

Choice Privileges Visa

+1 (866) 599-5070

Click up if you have successfully reached Choice Hotels by calling +1 (866) 599-5070 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 599-5070 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 599-5070 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 599-5070 phone number

Barclaycard Customer Service

+1 (866) 291-9816

Click up if you have successfully reached Choice Hotels by calling +1 (866) 291-9816 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (866) 291-9816 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (866) 291-9816 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (866) 291-9816 phone number

Customer Service, Spanish

+1 (800) 267-3837

Click up if you have successfully reached Choice Hotels by calling +1 (800) 267-3837 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 267-3837 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 267-3837 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 267-3837 phone number

Customer Service, French

+1 (800) 654-6200

Click up if you have successfully reached Choice Hotels by calling +1 (800) 654-6200 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +1 (800) 654-6200 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +1 (800) 654-6200 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +1 (800) 654-6200 phone number

Customer Service, International Languages

+44 800 444 444

Click up if you have successfully reached Choice Hotels by calling +44 800 444 444 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +44 800 444 444 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +44 800 444 444 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +44 800 444 444 phone number

United Kingdom

+64 800 803 524

Click up if you have successfully reached Choice Hotels by calling +64 800 803 524 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +64 800 803 524 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +64 800 803 524 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +64 800 803 524 phone number

New Zealand

+33 800 912 424

Click up if you have successfully reached Choice Hotels by calling +33 800 912 424 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +33 800 912 424 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +33 800 912 424 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +33 800 912 424 phone number

France

+49 800 185 5522

Click up if you have successfully reached Choice Hotels by calling +49 800 185 5522 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +49 800 185 5522 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +49 800 185 5522 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +49 800 185 5522 phone number

Germany

+39 800 872 045

Click up if you have successfully reached Choice Hotels by calling +39 800 872 045 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +39 800 872 045 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +39 800 872 045 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +39 800 872 045 phone number

Italy

+31 800 022 4852

Click up if you have successfully reached Choice Hotels by calling +31 800 022 4852 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +31 800 022 4852 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +31 800 022 4852 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +31 800 022 4852 phone number

Netherlands

+34 900 998 914

Click up if you have successfully reached Choice Hotels by calling +34 900 998 914 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +34 900 998 914 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +34 900 998 914 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +34 900 998 914 phone number

Spain

+852 800 962 532

Click up if you have successfully reached Choice Hotels by calling +852 800 962 532 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +852 800 962 532 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +852 800 962 532 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +852 800 962 532 phone number

Hong Kong

+81 531 616 337

Click up if you have successfully reached Choice Hotels by calling +81 531 616 337 phone number 0 0 users reported that they have successfully reached Choice Hotels by calling +81 531 616 337 phone number Click down if you have unsuccessfully reached Choice Hotels by calling +81 531 616 337 phone number 0 0 users reported that they have UNsuccessfully reached Choice Hotels by calling +81 531 616 337 phone number

Japan

More phone numbers

Choice Hotels emails

webmaster@choicehotels.com

100%
Confidence score: 100%

Support

Choice Hotels address

6811 E Mayo Blvd, Suite 100, Phoenix, Arizona, 85054-3119, United States

Choice Hotels social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 09, 2026
View all Choice Hotels contacts