The complaint has been investigated and
resolved to the customer's satisfactionResolved China Buffet — Horrendous Customer Service
resolved to the customer's satisfaction
It is a pay-at the-door before you eat place, the food is decent (not spectacular, but fair. VERY small buffet, not much to choose from) we ate there a few times per month. Here is why we will NEVER go back:
I took my family of 4 there on 5/26/2011 for dinner buffet. It was almost $9 per person. We paid for 3 buffets, and our 2 year old's was free. The manager took our payment at the door. It was quiet, not a lot of people eating. We had got our first plates of food (less than 10min since arrival. They forgot our kids' drinks so we waited), when our toddler had a potty accident (these are rare for him) and was soaked in urine. For sanitary reasons and b/c I wouldn't make my son sit in his own pee, we felt we should leave. We asked the manager if we could put the remains of the 1 and only plate we had taken from the buffet into boxes to take home. She said, "$9.00 PER BOX". She understood our kid had pee all over him, knew we JUST got there, knew we hadn't eaten and just plain didn't care. We had already paid a total of $27 for one plate each (or rather, 2 bites each). I know they don't want people eating from the buffet then taking a box home, but we HADN'T been able to eat what we PAID for! Given the circumstance, who on earth would pay more to take home one box? It would have totaled $63 for a family of 4 to eat one plate each of VERY MEDIOCRE buffet food. Yeah, right! They also refused to refund ANY of our money. That is TERRIBLE treatment of paying customers. We weren't trying to cheat them out of food, and they knew that! We just wanted what we paid for (actually less! Most people eat more than one plate at a buffet). DON'T GO THERE!