Thursday 2nd June 2022 9.00 am to 9.35. am
We arrived at CDG, area M, from Boston, USA aboard a Delta aircraft. Arrival time was about 30 minutes late, but we felt we had enough time to get to our connecting flight to Birmingham, UK, from area K. When we arrived at area K, we were horrified to find that we had to go through all the procedures of security check again. We were carrying water that we had been given on our Delta flight - that had to go. A reusable bottle with water had to be emptied but there was no where to empty it. I got shouted at by security because I was emptying it into a bin with plastic liner. I then had to scramble under all the barriers to empty it into a plant. whilst then putting our bags into trays the security staff were so rude, shouting all the time about which tray to put our belongings in. When I mentioned that we hadn't had any issues like this in Amsterdam, when making a connection, I was rudely told that 'this isn't Amsterdam, this is Paris and this is what we do'. I suffer with mental health problems and my anxiety levels were beginning to rise. My husband had passed through the security checks, but he also had problems. A gift of chutney we had bought in the departure lounge at Boston was confiscated, even though 1, it wasn't a liquid and 2. it was purchased after we had passed through Boston security.
We were angry but we carried on to our boarding gate. As the flight was late, passengers had only just started to pass through the boarding gate so we had plenty of time. When we got to the front of the line my husband passed over his boarding card. The flight attendant seemed to be having trouble with the card and then without explanation she tore it up and very abruptly told us we couldn't get on the flight and we were leaving on the next one, 8 hours later. All we could get from her was that our booking was cancelled. She was very rude and did not explain why. By this time I was having a full blown panic attack. There was no empathy or help or information. When asking if we could have some water for the 8 hours we now had to wait, the flight attendants told us to go to customer services because they were too busy to help us.
At customer services we were treated with much more respect and the assistant gave us information and provided us with a voucher for refreshments. She was very kind and understood our frustrations.
Desired outcome: We would like to receive an apology and compensation for the confiscated goods and the delay to our flight which inconvenienced us once we arrived in Birmingham.